Nova Southeastern University is hiring: Communication Systems Operator - 994496

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Thank you for your interest in a career with NSU.

Job Number: 506343
Work Type: Full Time with Full Benefits
Location: Fort Lauderdale-Davie, Florida
Department: Communications Center
Categories: Public Safety

Job Title: Communication Systems Operator - 994496

Job Category: Non-Exempt

Hiring Range: 15.75
Pay Basis: Hourly
Subject to Grant Funding?: No

Essential Job Functions:

1. Follows departmental guidelines on customer service to ensure quality customer service is provided to internal and external stakeholders.
2. Promptly answers requests consistent with Public Safety standards to ensure a timely customer service experience.
3. Monitors and promptly responds to alarms for NSU properties and ensures safety of the NSU community.
4. Conducts accurate and timely investigations using electronic resources in support of crime prevention and risk management.
5. Uses surveillance methods to identify suspicious activity and respond accordingly.
6. Creates and maintains records of calls received to ensure accurate logging.
7. Performs other duties as assigned.

Special Requirements: Must be able to work any day and on any shift, including nights, weekends, and holidays.

Required Knowledge, Skills, & Abilities:

1. Excellent written and oral communication skills.
2. Strong interpersonal and customer service skills.
3. Ability to multitask.
4. Conflict management skills.
5. Ability to work under pressure.
6. Ability to maintain composure and professionalism in stressful situations.
7. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry and typing skills; Internet research abilities.
8. Ability to enter and verify information with accuracy.
9. Ability to understand and follow oral and written instructions.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

1. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
2. May be required to accomplish job duties using various types of equipment/supplies, including pens, pencils, and computer keyboards.

Job Requirements:

Required Education: High School Diploma or Equivalent

Required Experience: One (1) or more years of Customer Service, Administrative, police dispatch or call center experience.

Preferred Qualifications:

1. Previous dispatch center experience.
2. Typing more than 30 words per minute.
3. Previous surveillance control experience.
4. Previous electronic access control experience.
5. Previous alarm monitoring experience.

Is this a safety sensitive position? Yes

Background Screening Required? Yes

Advertised: Dec 02, 2024 Eastern Standard Time
Applications close: Mar 31, 2025 Eastern Daylight Time