Communication Systems Operator - 996667 Job at Nova Southeastern University in F

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Job Number: 506293
Work Type: Full Time with Full Benefits
Location: Fort Lauderdale-Davie, Florida
Department: Communications Center
Categories: Public Safety

Job Title: Communication Systems Operator - 996667

Job Category: Non-Exempt

Hiring Range: $15.75/hour

Essential Job Functions:

1. Follows departmental guidelines on customer service to ensure quality customer service is provided to internal and external stakeholders.
2. Promptly answers requests consistent with Public Safety standards to ensure a timely customer service experience.
3. Monitors and promptly responds to alarms for NSU properties and responds to ensure safety of NSU community.
4. Conducts accurate and timely investigations using electronic resources in support of crime prevention and risk management to ensure a safe campus.
5. Uses surveillance methods to identify suspicious activity and respond accordingly to ensure a safe NSU environment.
6. Creates and maintains records of calls received to ensure accurate logging.
7. Performs other duties as assigned.

Special Requirements: Must be able to work any day and on any shift, including nights, weekends, and holidays.

Required Knowledge, Skills, & Abilities:

1. Excellent written and oral communication skills.
2. Strong interpersonal and customer service skills.
3. Ability to multitask.
4. Conflict management skills.
5. Ability to work under pressure.
6. Ability to maintain composure and professionalism in stressful situations.
7. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry and typing skills; Internet research abilities.
8. Ability to enter and verify information with accuracy.
9. Ability to understand and follow oral and written instructions.

Physical Requirements/Working Conditions:

1. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
2. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Required Education: High School Diploma or Equivalent

Required Experience: One or more years Customer Service, Administrative, police dispatch, or call center experience.

Preferred Qualifications:

1. Previous dispatch center experience.
2. Typing more than 30 words per minute.
3. Previous surveillance control experience.
4. Previous electronic access control experience.
5. Previous alarm monitoring experience.

Is this a safety sensitive position? Yes

Background Screening Required? Yes

Advertised: Nov 13, 2024 Eastern Standard Time
Applications close: Feb 13, 2025 Eastern Standard Time