RIC - Content Writer

We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards.

We help companies realize and implement IT solutions strategically. Yakshna Solutions supports our client’s mission and goals by sharing our know-how, skills and knowledge. We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards. We take pride in being an equal opportunity employer.

Working with Yakshna gives you the opportunity to develop your knowledge, skills, and abilities. Additionally, you can build a network of peers, mentors and advance your career! We offer exciting opportunities to work with leading industry experts, business consultants and IT specialists across large government and private sector companies. The people who work in Yakshna are as diverse as our services. We recognize the crucial importance of each individual to our success and offer competitive compensation, comprehensive benefits and innovative training.

Opportunities here exist across many services and across many US states. Don’t forget to refer your friends to earn cash for qualified referrals! Based on your relevant profile and our current requirements, our recruitment team will contact you as soon as possible.

Open Jobs

Jun 25 2024

ID: 741106

Job Title: RIC - Content Writer

Yakshna Solutions, Inc (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprise, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking a highly qualified Content Writer. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.

Local candidates strongly preferred.

Candidates will be required to come onsite 3 days per week. NO exceptions.

YSI Customer Service Division of DPU is seeking a skilled Process Writer to develop creative and engaging content for various operational areas. This includes job/desk aids, process reminders, procedural checklists, FAQs, operating procedures, and other relevant documentation. The ideal candidate will be proficient in the Microsoft Suite, Teams, and possess a toolkit of modern software applications to enhance content creation and distribution.

Key Responsibilities:

1. Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
2. Collaboration: Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
3. Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
4. Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
5. Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
6. Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
7. Content on Demand: Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.

Qualifications:

1. Education: Bachelor’s degree in English, Communications, Technical Writing, or a related field.
2. Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.
3. Skills:
1. Proficient in Microsoft Office Suite, Teams, and Canva.
2. Strong writing and editing skills with a keen eye for detail.
3. Ability to understand and translate technical information into clear, concise documentation.
4. Excellent communication and interpersonal skills.
5. Ability to work independently and manage multiple projects simultaneously.
6. High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.

Preferred Qualifications:

1. Experience in the utility industry, particularly in water and gas operations.
2. Familiarity with modern software applications used in content creation and distribution.
3. Experience writing process and procedures for customer service or a call center.
4. Experience writing process and procedures for government or federal regulations.

Prefer candidate to have their own toolkit of authoring and content creation tools.

YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.