Lovisa
Lovisa is hiring: Retail Sales Associate Polaris Fashion Place in Columbus
Lovisa, Columbus, OH, United States, 43224
TEAM MEMBER
POSITION DESCRIPTION AND KEY MEASURES
POSITION: Team Member
DEPARTMENT: Retail Operations
REPORTS TO: Store Manager
DUTIES & RESPONSIBILITIES
CUSTOMER EXPERIENCE
- Provide exceptional experiences to every customer using the Sell with Style steps.
- Professionally resolve all customer complaints, ensuring the customer leaves happy on every occasion by listening, understanding the situation, and finding a resolution.
- Share product knowledge for the current add-on when styling customers.
- Complete customer bag checks when required.
SALES
- Have a clear understanding of the store's targets set daily, weekly, and monthly and how the store is tracking on a daily basis.
- Assist in the overall achievement of store sales and performance indicators.
- Track sales hourly using the store diary.
- Continuously improve on all company KPI's.
- Utilize all tools within the store diary to achieve KPI benchmarks.
EAR PIERCING
- Have a clear understanding of the proper use of the mechanical stud and clasp ear device.
- Provide safe and sanitary ear piercing to customers.
- Recognize the tasks and procedures in place for a potential exposure to blood-borne pathogens.
VISUAL MERCHANDISING AND HOUSEKEEPING
- Assist in merchandising and housekeeping.
- Execute all floor updates, range updates, and promotions exactly as per planogram.
- Complete sale setups as per sale guidelines.
- Ensure signage is correct and up to date as per guide in the Lowdown and on planogram.
- Ensure ‘time to shine' (morning cleaning) and ‘recovery’ (end of day merchandising) is completed daily.
- Maintain cleanliness and tidiness in the store for customers at all times.
- Log all maintenance issues through the ‘Service Desk' within 24 hours.
- Keep the backroom clean and tidy - no stock in the backroom.
- Conduct regular store walks to ensure there are no safety issues in the store.
PRODUCT MANAGEMENT
- Ensure stock is processed according to company standards.
- Replenish product into ranges once deliveries are received within 24 hours.
- Complete stock audits daily/weekly by the end of day Friday.
- Refill product from cupboards every day.
- Organize excess according to Lovisa standards.
- Repair any broken/faulty products immediately and return them to the floor.
PRIVATE AND CONFIDENTIAL
- Scan out all non-repairable products the same day they are found.
- Complete visual merchandising and store promotional directives.
BRAND AMBASSADOR
- Ensure presentation as per the current Lovisa Style Guide.
- Wear the team piece on every shift.
- Conduct yourself in a professional manner at all times.
COMMUNICATION
- Read, understand, and action all points in the Lowdown and any ‘Lovisa Communication' notifications.
- Maintain open lines of communication and utilize the Store Diary daily.
- Respond to phone calls within 24 hours and emails within 48 hours.
OTHER
- Comply with all aspects of the Lovisa Employee Manual.
- Comply with all aspects of the Lovisa Security Manual.
- Stay updated with all policies and procedures.
- Maintain security awareness according to Lovisa policy.
- Use daily cash up sheets to ensure cash register balances at all times.
- Be coachable, flexible, and proactive in style.
- Adhere to start/finish times as per roster within retail hours.
- Complete any hours worked outside your rostered times with the agreement of your Regional Manager.
- Perform other duties and special projects within skill and competency level as required.
KEY MEASURES AND ACCOUNTABILITIES
- Sales vs Growth on LY.
- Average Dollar (Ave $) Above company benchmark.
- Items per sale (IPS) Above company benchmark.
- Add-On 15% and above.
- LOLA completion 90% Completion.
PRIVATE AND CONFIDENTIAL
Act appropriately in accordance with Lovisa standards and carry out essential duties in the absence of the Manager, according to your skill and competency level.
10 Plus 1 Culture Commitments
- Can do attitude.
- Customer Experience.
- Respect.
- Continuous Improvement.
- Communicate, Communicate, Communicate.
- Costs.
- Accountability.
- Teamwork.
- Trust.