Lovisa
Lovisa is hiring: Retail Sales Associate - Fashion Outlet Niagra Falls in Town o
Lovisa, Town of Niagra, WI, United States
TEAM MEMBER
POSITION DESCRIPTION AND KEY MEASURES
POSITION: Team Member
DEPARTMENT: Retail Operations
REPORTS TO: Store Manager
DUTIES & RESPONSIBILITIES
CUSTOMER EXPERIENCE
- Provide exceptional experiences to every customer using the Sell with Style steps.
- Professionally resolve all customer complaints, ensuring the customer leaves happy on every occasion by listening, understanding the situation, and finding a resolution.
- Share product knowledge for the current add-on when styling customers.
- Complete customer bag checks when required.
SALES
- Have a clear understanding of store’s targets set daily, weekly, and monthly and how the store is tracking on a daily basis.
- Assist in the overall achievement of store sales and performance indicators.
- Track sales hourly using the store diary.
- Continuously improve on all company KPI's.
- Utilize all tools within store diary to achieve KPI benchmarks.
EAR PIERCING
- Have a clear understanding of the proper use of the mechanical stud and clasp ear device.
- Provide safe and sanitary ear piercing to customers.
- Recognize the tasks and procedures in place for potential exposure to blood borne pathogens.
VISUAL MERCHANDISING AND HOUSEKEEPING
- Assist in merchandising and housekeeping.
- Execute all floor updates, range updates, and promotions exactly as per planogram.
- Complete sale setups as per sale guidelines.
- Ensure signage is correct and up to date as per guide in the Lowdown and on planogram.
- Ensure ‘time to shine’ (morning cleaning) and ‘recovery’ (end of day merchandising) is completed daily.
- Keep the store clean and tidy for customers at all times; order cleaning products as required.
- Log all maintenance issues through the ‘Service Desk’ within 24 hours (excluding Maintenance and Marketing).
- Keep the backroom clean and tidy; no stock in backroom.
- Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder, etc.).
PRODUCT MANAGEMENT
- Ensure stock is processed according to company standards (IBT’s, etc.).
- Replenish product into ranges once deliveries are received within 24 hours.
- Complete stock audits daily/weekly by end of day Friday.
- Refill product from cupboards every day.
- Organize excess to Lovisa standards; each style bagged separately and each product group bagged separately within each range.
- Ensure all product is repaired immediately and put back onto the floor.
PRIVATE AND CONFIDENTIAL
- All non-repairable product must be scanned out the same day found.
- Complete visual merchandising and store promotional directives, including product placement, fullness, appropriate pricing, and Point of Sale material.
BRAND AMBASSADOR
- Ensure presentation as per current Lovisa Style Guide.
- Wear the team piece on every shift.
- Conduct yourself in a professional manner at all times.
COMMUNICATION
- Read, understand, and action all points in the Lowdown and any ‘Lovisa Communication’ notifications.
- Maintain open lines of communication and utilize the Store Diary daily.
- Respond to any phone calls within 24 hours and any emails within 48 hours.
OTHER
- Comply with all aspects of the Lovisa Employee Manual.
- Comply with all aspects of the Lovisa Security Manual.
- Stay up to date with all policies and procedures.
- Maintain security awareness according to Lovisa policy.
- Use daily cash-up sheets to ensure cash register balances at all times.
- Be coachable in all aspects, flexible, and proactive in style.
- Work hours as per roster within retail hours; any hours worked outside your rostered times must be with the expressed agreement of your Regional Manager.
- Perform other duties and special projects within skill and competency level as required.
KEY MEASURES AND ACCOUNTABILITIES
- Sales vs Growth on LY.
- Average Dollar (Ave $) Above company benchmark.
- Items per sale (IPS) Above company benchmark.
- Add-On 15% and above.
- LOLA completion 90% Completion.
PRIVATE AND CONFIDENTIAL
Act appropriately in accordance with Lovisa standards and carry out essential duties in the absence of the Manager, according to your skill and competency level.
10 Plus 1 Culture Commitments
- Can do attitude.
- Customer Experience.
- Respect.
- Continuous Improvement.
- Communicate, Communicate, Communicate.
- Costs.
- Accountability.
- Teamwork.
- Trust.