Library Clerk Job at Western University of Health Sciences in California

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.

At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.

Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

Position Title

Library Clerk

Position Control Number

100154

Type of Position

Staff

Position Status

Full-time

Campus

Western University Campus-Pomona, CA

Position Location

California

Department

5401-Library

Job Summary

Under the direction of the Access Services Supervisor, provides support for the library by performing circulation functions using the Integrated Library System (ILS), maintaining circulation information and assisting other departments as needed.

Knowledge, Skills and Abilities

Individuals must possess the knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Equipment, tools and computer software includes but is not limited to: Computers/monitors/keyboard/mouse, Windows Operating System including Word, Excel and PowerPoint, online communication tools such as Zoom and Teams for meetings and daily communication with library staff and WesternU community, ILS, print management system, scheduling software, barcode scanners, library sensitizers and desensitizers, cash register, library receipt printers, shredders, printers, telephones, photocopy machines, scanners, cameras, fax machine, laminating machine and any other equipment and software needed for the position.

Required Qualifications

Education: High school diploma, and any combination of education, training or experience that provides the required knowledge, skills and abilities. Experience with customer service and cash handling, one year or more.

• Excellent computer skills to utilize library software programs; Microsoft Office Suite including Word, Excel and PowerPoint; other software needed for the position.
• Ability to effectively troubleshoot basic technical issues and refer issues to the appropriate department if needed.
• Strong decision-making and critical thinking skills.
• Displays excellent customer service skills when interacting with internal and external customers. Ability to work with a diverse population by promoting an inclusive and positive team environment. Excellent verbal, non-verbal and written communication skills.
• Detail oriented and quick learner; work must be highly accurate.

Preferred Qualifications

More than one year of experience in an academic library customer service position.

Good basic mathematic abilities to calculate fines and fees for library customers and for other areas of the job as needed. Excellent verbal and written communication skills including the ability to communicate ideas and problems effectively. Strong problem-solving skills to prevent and correct mistakes and create alternative ways to complete a task successfully. Good listening skills to understand internal and external customer requests and issues, be able to address or refer to the appropriate person or department.

Knowledge of medical and scientific terminology helpful to position.

Key Responsibilities

• Provides excellent customer service support by effectively and accurately answering questions in person, by telephone, email and chat; displays an approachable, friendly and professional demeanor with effective verbal and non-verbal communication.
• Assists library customers with use of the online catalog and provides basic training on library resources and equipment.
• Circulates library materials; collects fines and fees; processes holds; sorts and distributes incoming/outgoing mail; processes fax requests and performs opening and closing procedures for all floors as needed.
• Assists students with study room reservations upon request and manages study room access.
• Provides general tours of the Pumerantz Library for individuals and groups. May assist other library departments with special projects as needed.
• Accurately enters all money collected daily into the ILS and cash register, balances cash drawer and runs/prints all cash reports.
• Shelves books; searches for missing, lost and overdue materials; ensures library items are in their correct location by shelf reading. Processes books/journals/media and accurately enters data into the ILS. Performs basic repair on library materials.
• Participates and supports library marketing efforts including student, faculty and staff events and other promotional activities.
• Adds money to patron accounts and troubleshoots print management system. Handles refunds as needed.
• Performs data entry to keep student, faculty and staff records updated.
• Other duties as assigned.

Work Schedule

This position works primarily evenings and weekends.

Posting Details Continued

We believe in making an impact in the lives of our employees, personally and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.

We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally:

• Our faculty, staff, and administrators are 100% focused on student success.
• Our University culture creates the context for a nurturing and supportive environment.
• Faculty, staff, and students can expect to make deep, personal relationships within the University community.
• As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.
• WesternU’s core value of humanism encourages all to bring their whole self in all that they do.
• We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!

Expected Pay Scale

Minimum: $17.00

Maximum: $17.00

Physical Demands

Do the essential functions of this job require lifting? Yes

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or push/pull up to 50 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus.

Describe Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions. Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate.

Posting Information

Posting Number: S01568

Posting Date: 01/16/2025

Close Date: Open Until Filled

Conditions of Employment - Background Check

To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.

Pay Transparency Act

Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.

Equal Opportunity Statement (EEO)

It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.

Required Documents

• Resume
• Cover Letter

Optional Documents

• Letter of Recommendation #1
• Letter of Recommendation #2
• Letter of Recommendation #3
• Additional Applicant Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you willing to work evenings and/or weekends?
  • Yes
  • No
• * How did you hear about this employment opportunity? Please provide the name of the website, individual, or organization.

  (Open Ended Question)