Computer Support Specialist - Law Library IT Job at Messiah College in Oregon

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Computer Support Specialist - Law Library IT

This position is Open until filled. Early applications are encouraged as the position may close before the listed deadline once a suitable candidate is found.

Summary of Job Duties:

The Computer Support Specialist is the prime end-user support person for the Law School faculty, staff, and students. The Support Specialist will work directly with all Law School affiliated personnel to ensure their computer hardware and software are properly operating so end-users can accomplish their tasks. The Support Specialist will have the primary responsibility to set up and deploy new hardware and software to faculty and staff and troubleshoot and resolve any problems that arise. The Support Specialist will assist students to resolve problems with their computers to ensure they can complete their educational assignments. The Support Specialist will assist the Law School Registrar with the administration of exam software and assist students with problems that may arise in the use of the software. The Support Specialist will assist the Computer Support Coordinator and main campus IT to develop and implement necessary Law School protocols to ensure compliance with campus end-user computer security requirements. The Support Specialist will produce and maintain documentation of Law School-owned hardware to facilitate purchasing, inventory, and surplus procedures.

Regular, reliable, and non-disruptive attendance is an essential job function of this role, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

1. A Bachelor's degree in Information Technology, Computer Science, or other similar relevant field of study from an accredited institution of higher education.
2. OR Successful completion of significant levels of relevant computer certification courses or similar technical training.
3. AND At least two years of computer support experience.

Preferred Qualifications:

• Exceptional customer service orientation.
• Keen attention to detail.
• At least one year or more prior experience in a helpdesk or end user support position.
• Experience working with both Windows and Apple OS systems.
• Must be able to work independently without close supervision, prioritize requests, manage multiple projects and tasks concurrently, and complete assignments within an estimated timeframe.
• Demonstrated analytical and problem-solving skills.
• Experience working in a team-oriented, collaborative environment.

Knowledge, Skills and Abilities (KSAs):

• Excellent written and oral communication skills.
• Exceptional interpersonal skills with a focus on active listening and questioning skills.
• Ability to present ideas in a user-friendly fashion to non-technical end users.
• Ability to interact with all levels of end-users from faculty to students.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.

Additional Information:

Salary Information:

Commensurate with education and experience.

Please do not send to listed recruitment contact.

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