Expeditors is hiring: Air and Ocean Export Agent in Austin

Job Description

The Air Export Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities include but are not limited to:

• Track and Trace shipments.
• Prepare, handle, and process shipment documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
• Accurate and timely data entry into our operating system.
• Dispatch freight.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through a high volume of email, phone, instant message, and person to person.
• Monitor reports.
• Accurate and timely client billing.
• Contribute to maintaining strong service provider relationships, including airlines, trucking companies, and others.
• Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
• Training and Development: must obtain required 52 hours of annual training (company provided).

Other Duties and Responsibilities:

• Identify trouble areas within the process and work with the team to make improvements to the process.
• Trend and analyze data to drive improvements.
• Foster and improve our Service Provider partnerships and relationships.

Qualifications:

• 6 months to 1 year related experience and/or training, or equivalent combination of education and experience (preferred).
• Understanding of air documentation process is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• IATA certification (preferred).
• Fluent in English.

Additional Information:

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical, Prescription Drug, Dental and Vision.
• Life and Long Term Disability Insurance.
• 401(k) Retirement Savings Plan (US only).
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr