Air and Ocean Export Agent Job at Expeditors International in Austin

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

The Air Export Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities include but are not limited to:

• Track and Trace shipments.
• Prepare, handle, and process shipment documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
• Accurate and timely data entry into our operating system.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
• Monitor reports.
• Accurate and timely client billing.
• Contribute to maintaining strong service provider relationships, including airlines, trucking companies, and others.
• Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
• Training and Development - must obtain required 52 hours of annual training (company provided).

Other Duties and Responsibilities:

• Identify trouble areas within the process and work with the team to make improvements.
• Trend and analyze data to drive improvements.
• Foster and improve our Service Provider partnerships and relationships.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience (preferred).
• Understanding of air documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Proactive and strong organizational skills.
• IATA certification (preferred).

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical, Prescription Drug, Dental, and Vision.
• Life and Long Term Disability Insurance.
• 401(k) Retirement Savings Plan (US only).
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.

All your information will be kept confidential according to EEO guidelines.