Air and Ocean Export Agent Job at Expeditors in Austin

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

The Air Export Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities include:

• Track and trace shipments.
• Prepare, handle, and process shipment documentation including house and master air waybills, commercial documents, and customs/regulatory documents.
• Accurate and timely data entry into our operating system.
• Dispatch freight.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
• Monitor reports.
• Accurate and timely client billing.
• Contribute to maintaining strong service provider relationships with airlines, trucking companies, and others.
• Maintain compliance standards at all times including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
• Training and Development: must obtain required 52 hours of annual training (company provided).

Other Duties and Responsibilities

• Identify trouble areas within the process and work with the team to make improvements.
• Trend and analyze data to drive improvements.
• Foster and improve our Service Provider partnerships and relationships.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience (preferred).
• Understanding of air documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Proactive, strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• IATA certification (preferred).
• Fluent in English.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental, and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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