School Of Social Work At Monmouth University is hiring: Radio Dispatcher in West

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Please see Special Instructions for more details.

• Available Shift is: Schedule is Monday – Friday, 12:00 Midnight – 8:00 am
• Dispatchers report 15 minutes prior to start of shift for report-in time and are paid.
• This position is an emergency personnel job.
• Training will be provided.
• Standard Background check will be initiated.

Requisition Number: S858P

Job Position Title: Radio Dispatcher

Department: University Police

Immediate Supervisor Title: Captain of Police

FLSA: Non-exempt

Grade: Grade 10

Status: Full-time

Total Number of Authorized Work Hours per Week: 40

Total Number of Authorized Work Weeks per Year: 52

Advertised Rate of Pay: To be discussed

Position Summary:

Monmouth University is seeking applications for a Radio Dispatcher in the University Police department. The candidate would be expected to receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; enter necessary information in the CAD system; relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. This is an in-person; on-campus; non-remote position.

• 403(b) Retirement Plan (8% employer contribution)
• Generous Paid Time Off
• Medical, Dental & Vision Insurance Benefits
• Tuition Remission upon hire and many more

A complete list of job duties is available at jobs.monmouth.edu.

Special Instructions to Applicants

• Available Shift is: Schedule is Monday – Friday, 12:00 Midnight – 8:00 am
• Dispatchers report 15 minutes prior to start of shift for report-in time and are paid.
• This position is an emergency personnel job.
• Training will be provided.
• Standard Background check will be initiated.

Minimum Qualifications

• High school diploma or equivalent.
• Excellent customer service skills and the ability to provide professional and composed verbal and written communication with internal offices, external police departments and the public.
• The ability to work with a high level of efficiency under pressure and extreme stress at times to make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policy and procedures.
• The ability to actively listen, understand and communicate effectively.
• The ability to use multiple emergency-related technology and equipment and software applications.
• Ability to remain seated for long periods.
• Ability to work a standard shift (8 hours per day, 40 hours per week) including all shifts during various hours, including weekends and holidays. May be required to work overtime as needed.
• Ability and willingness to keep oneself up-to-date on current practices and department-sponsored trainings; and at times, with limited supervision.

Preferred Qualifications

• Experience with public contact, customer service, or clerical responsibilities which demonstrate the ability to perform multiple tasks at the same time.
• Associate’s degree, two years of college, trade school, or equivalent education.
• Higher Education public safety experience is a plus.

Job Duties

• Assist callers in determining their locations and the nature of their problem in order to determine the type of response needed.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls. Monitor the computerized 911, fire and security alarm systems.
• Monitor numerous security cameras.
• Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments.
• Relay information and messages to and from emergency sites to law enforcement agencies, and all other individuals or groups requiring notification.
• Operate base radio for 2-way communications with Police and Facilities Management personnel.
• Use multiple pieces of technology and software applications to make critical decisions that affect campus-wide response and reaction.
• Test emergency notification system daily.
• Assist with checking the function and maintenance of the emergency phones located throughout campus.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a high school diploma or equivalent?
  • Yes
  • No
• * Are you able to work Monday - Friday from 12:00 am - 8:00 am?
  • Yes
  • No
• * Do you have the ability to work a standard shift (8 hours per day, 40 hours per week) including all shifts during various hours, including weekends and holidays? Are you able to work required overtime as needed?
  • Yes
  • No
• * Are you able to remain seated for long periods?
  • Yes
  • No
• * Do you have the ability to work with a high level of efficiency under pressure and extreme stress at times to make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policy and procedures?
  • Yes
  • No
• * Do you have excellent customer service skills and the ability to provide professional and composed verbal and written communication with internal offices, external police departments and the public?
  • Yes
  • No
• * Do you have the ability to actively listen, understand and communicate effectively?
  • Yes
  • No
• * Do you have the ability to use multiple emergency-related technology and equipment and software applications?
  • Yes
  • No
• * Do you have the ability and willingness to keep oneself up-to-date on current practices and department-sponsored trainings; and at times, with limited supervision?
  • Yes
  • No
• Where did you hear about this job opening?

  (Open Ended Question)