Service Writer Job at ASCO Equipment Inc. in Austin

At ASCO our attitude is "We're On It" - Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built over 65 years ago to be a blessing in the lives who depend on us. So, you better believe we're on it.

ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Reasons to Join Team ASCO:

Our Vision: To be a blessing to those we serve

Core Values: Honor God, Develop People, Pursue Excellence, and Grow Profitability

Extensive Benefits unparalleled in our industry:

100% Paid Health Insurance

401K + Profit Sharing

ASCO Children's Education Program - Education Assistance Award to aid the children of ASCO employees in their pursuit of higher education

Paid Holidays + More!

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.