Service Clerk/Writer Job at Blanchard Equipment Co in Augusta

Service Clerk/Writer

Position Specifics:

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

1. Fields internal and external customer inquiries to the Service Department.
2. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
3. Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
4. Maintains Service Department filing and records.
5. Updates customer profiles using equipment, hours, or other information from the customer work orders.
6. Maintains accessories and supplies and prepares replacement orders.
7. May prepare Service Technician efficiency reports.
8. May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices.
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent work experience.