Duquesne University
Assistant Director, Communication Systems- Enrollment Management Group Job at Du
Duquesne University, Pittsburgh, PA, United States, 15295
Assistant Director, Communication Systems- Enrollment Management Group
Salary: Commensurate with experience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Varied
Position Number: 241243/10-1022
FLSA Status: Exempt
POSITIONSUMMARY:
This position reports to the Assistant Vice President of EnrollmentOperations and Student Services and supports the administrative functions andcommunications systems within Enrollment Management. This employee will beexpected to perform a number of vital roles based on the undergraduate andgraduate admission cycle. The Assistant Director of Communications Systemsworks with the Enrollment Marketing and Communications team to supportenrollment (admissions and financial aid) communication from TechnolutionsSlate and Banner Communication Manager.
This position will also beresponsible for ongoing testing, quality assurance, list development,reporting, troubleshooting and support for Slate Deliver and serve as a backupfor Banner Communication Manager. A goal of this position is to expand the useof these tools to their fullest potential. Administrative work requiringinitiative and independent judgement. Maintenance of confidential informationwhile ensuring the efficient operation of the office of Enrollment Management.
This position will serve as alead communication technology user of Slate, and work to continually optimizethe use of the CRM and any other communication technology tools at theUniversity or via strategic partners. This position will also be responsible for ongoingtesting, quality assurance, population management, training, reporting,troubleshooting, support and on-boarding for other campus Slate CRM users.
DUTIES ANDRESPONSIBILITIES:
Manages all formal communicationsto prospects, applicants, and current students, including, but not limited to,printed communications (admission decision letters, scholarship letters,financial aid notices, Slate Print, etc.), student and staff portal pages, andchecklists. Generates and inventories enrollment letters. Main point of contactfor fulfillment pieces from the enrollment offices through Slate Print andon-campus mailing departments for pieces such as inquiry and applicant letter,postcards, viewbooks, etc. based upon fulfillment schedule.
Develops reports and measuresanalytics; Tracks results to monitor and optimize message effectiveness inconjunction with enrollment goals.
Quality assurance; ensuring theaccuracy and integrity of the audience populations and communication flows.
Effectively uses features to maximize CRM functionality, suchas forms, dynamic content liquid markup, snippets, on-demand print, etc. Staysabreast of best practices, changes, upgrades, enhancements and resourcesrelated to Slate Deliver and shares those with enrollment marcom and Universityusers.
Supports the Enrollment Marketingand Communications team ensure delivery of comprehensive communication plansthrough communication systems, based upon schedule and the accuracy andintegrity of the audience recipient lists and planned messaging, to support centralized andschool-based graduate and undergraduate enrollment communication efforts.
Maintainsawareness of, shares and utilizes email best practices includingbrowser/client/device compatibility, optimizing deliverability and messagestandards, as well as maintaining CAN-SPAM compliance.
Manages and executes enrollment management centralizedundergraduate and graduate recruitment communication plans via the University'sCRM system.
Develop and/or coordinate internal communication withstrategic partner plans; Communicate important updates with CRM communicationscolleagues across campus.
Works with vendors and vendor systems that integrate withCRM; Provides vendor partners with mailing lists.
Develops training assets and leadstraining sessions (audiences to include admission counselors, school liaisons,etc.).
Creates and manages a queue system for CRM-communicationrequests, also using enrollment management ticketing and tracking system.
Provides end-user support acrossthe University.
Consults with school liaisons, etc.on best practices for form usage, leads tracking and event management and theirrelated communications.
Serves as backup for emailcommunications and Banner Communications Manager to support the Office ofFinancial Aid send financial aid notices and reminders to prospective andcurrent students.
Produces appropriate enrollmentcommunication to current Duquesne students.
Supports operational and processing effectiveness for theentire enrollment division (UG admissions, Graduate Enrollment Services,Financial Aid, Enrollment Marketing and Communications, Military and Veterans,and Guest Services). Assists daily mail when necessary.
Assistswith the optimization and administration of the enrollment systems, including,but not limited to Technolutions Slate and Ellucian Banner.
Participates in various admissionsevents (i.e., DUQ Days, Accepted Student Days, etc.)
Performsother related duties as assigned to support the functions of a dynamic, team-orientedenvironment.
Completes other duties as assigned.
REQUIREMENTS:
Minimum qualifications:
Bachelor's degree from an accredited institution and 1-3 years of work-relatedexperience.
Prior experience managing CRM communication campaigns cansubstitute for specific bachelor's degree majors.
Previous work experience in CRM communications systems, andexperience developing complex email communication flows including audiencepopulations, templates, oversight and plan deployment is required.
Preferred qualifications:
Previousexperience with Technolutions Slate CRM and higher education experiencepreferred.
Previous experiencein marketing automation, including lead capture forms, nurturing campaigns,multi-segmented communication flows, including drip campaigns, queries,filters, content blocks, snippets, A/B testing, and tracking pixels preferred.
Working knowledge of CRM platformspreferred; experience with Slate and Banner preferred.
Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:
Strongcommunication skills, both oral and written
Attention todetail and accuracy while multi-tasking
Strongorganization skills
Knowledge of PCand Microsoft Office Software
Ability to makedecisions in accordance with established policies
Ability to beproactive, strategic and deadline-oriented in a complex organization
Analytical andproblem-solving skills with the ability to prioritize work
Professionaldemeanor with the ability to deal with people in a courteous and tactful mannerregardless of circumstances
Ability to workovertime and some weekends during peak Enrollment Management periods
Ability to exceedrecruitment goals, facilitate staff development opportunities, exhibitteamwork, model analytical & critical thinking, engage in creative problemsolving and demonstrate high levels of time management and organizationalskills
Motivation towork harmoniously with a diverse group of highly qualified team members
Ability toestablish and maintain effective working relationships with the UniversityCommunity
Ability to workwith diverse populations and sensitivity to the need of each individual to betreated with dignity and respect as it relates to diversity in general and theMission of the University specifically.
Commitment to the University's valuesof diversity, equity and inclusion, and recognition of the importance oftreating each individual with dignity and respect consistent with theUniversity's Mission. Demonstratedexperience with, and understanding of, the broad diversity of the Universitycommunity (students, faculty, staff and others).
Ability toestablish and maintain effective working relationships with the UniversityCommunity.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting http://www.duq.edu/about/mission-and-identity/mission-statement.Those invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.
Salary: Commensurate with experience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Varied
Position Number: 241243/10-1022
FLSA Status: Exempt
POSITIONSUMMARY:
This position reports to the Assistant Vice President of EnrollmentOperations and Student Services and supports the administrative functions andcommunications systems within Enrollment Management. This employee will beexpected to perform a number of vital roles based on the undergraduate andgraduate admission cycle. The Assistant Director of Communications Systemsworks with the Enrollment Marketing and Communications team to supportenrollment (admissions and financial aid) communication from TechnolutionsSlate and Banner Communication Manager.
This position will also beresponsible for ongoing testing, quality assurance, list development,reporting, troubleshooting and support for Slate Deliver and serve as a backupfor Banner Communication Manager. A goal of this position is to expand the useof these tools to their fullest potential. Administrative work requiringinitiative and independent judgement. Maintenance of confidential informationwhile ensuring the efficient operation of the office of Enrollment Management.
This position will serve as alead communication technology user of Slate, and work to continually optimizethe use of the CRM and any other communication technology tools at theUniversity or via strategic partners. This position will also be responsible for ongoingtesting, quality assurance, population management, training, reporting,troubleshooting, support and on-boarding for other campus Slate CRM users.
DUTIES ANDRESPONSIBILITIES:
Manages all formal communicationsto prospects, applicants, and current students, including, but not limited to,printed communications (admission decision letters, scholarship letters,financial aid notices, Slate Print, etc.), student and staff portal pages, andchecklists. Generates and inventories enrollment letters. Main point of contactfor fulfillment pieces from the enrollment offices through Slate Print andon-campus mailing departments for pieces such as inquiry and applicant letter,postcards, viewbooks, etc. based upon fulfillment schedule.
Develops reports and measuresanalytics; Tracks results to monitor and optimize message effectiveness inconjunction with enrollment goals.
Quality assurance; ensuring theaccuracy and integrity of the audience populations and communication flows.
Effectively uses features to maximize CRM functionality, suchas forms, dynamic content liquid markup, snippets, on-demand print, etc. Staysabreast of best practices, changes, upgrades, enhancements and resourcesrelated to Slate Deliver and shares those with enrollment marcom and Universityusers.
Supports the Enrollment Marketingand Communications team ensure delivery of comprehensive communication plansthrough communication systems, based upon schedule and the accuracy andintegrity of the audience recipient lists and planned messaging, to support centralized andschool-based graduate and undergraduate enrollment communication efforts.
Maintainsawareness of, shares and utilizes email best practices includingbrowser/client/device compatibility, optimizing deliverability and messagestandards, as well as maintaining CAN-SPAM compliance.
Manages and executes enrollment management centralizedundergraduate and graduate recruitment communication plans via the University'sCRM system.
Develop and/or coordinate internal communication withstrategic partner plans; Communicate important updates with CRM communicationscolleagues across campus.
Works with vendors and vendor systems that integrate withCRM; Provides vendor partners with mailing lists.
Develops training assets and leadstraining sessions (audiences to include admission counselors, school liaisons,etc.).
Creates and manages a queue system for CRM-communicationrequests, also using enrollment management ticketing and tracking system.
Provides end-user support acrossthe University.
Consults with school liaisons, etc.on best practices for form usage, leads tracking and event management and theirrelated communications.
Serves as backup for emailcommunications and Banner Communications Manager to support the Office ofFinancial Aid send financial aid notices and reminders to prospective andcurrent students.
Produces appropriate enrollmentcommunication to current Duquesne students.
Supports operational and processing effectiveness for theentire enrollment division (UG admissions, Graduate Enrollment Services,Financial Aid, Enrollment Marketing and Communications, Military and Veterans,and Guest Services). Assists daily mail when necessary.
Assistswith the optimization and administration of the enrollment systems, including,but not limited to Technolutions Slate and Ellucian Banner.
Participates in various admissionsevents (i.e., DUQ Days, Accepted Student Days, etc.)
Performsother related duties as assigned to support the functions of a dynamic, team-orientedenvironment.
Completes other duties as assigned.
REQUIREMENTS:
Minimum qualifications:
Bachelor's degree from an accredited institution and 1-3 years of work-relatedexperience.
Prior experience managing CRM communication campaigns cansubstitute for specific bachelor's degree majors.
Previous work experience in CRM communications systems, andexperience developing complex email communication flows including audiencepopulations, templates, oversight and plan deployment is required.
Preferred qualifications:
Previousexperience with Technolutions Slate CRM and higher education experiencepreferred.
Previous experiencein marketing automation, including lead capture forms, nurturing campaigns,multi-segmented communication flows, including drip campaigns, queries,filters, content blocks, snippets, A/B testing, and tracking pixels preferred.
Working knowledge of CRM platformspreferred; experience with Slate and Banner preferred.
Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:
Strongcommunication skills, both oral and written
Attention todetail and accuracy while multi-tasking
Strongorganization skills
Knowledge of PCand Microsoft Office Software
Ability to makedecisions in accordance with established policies
Ability to beproactive, strategic and deadline-oriented in a complex organization
Analytical andproblem-solving skills with the ability to prioritize work
Professionaldemeanor with the ability to deal with people in a courteous and tactful mannerregardless of circumstances
Ability to workovertime and some weekends during peak Enrollment Management periods
Ability to exceedrecruitment goals, facilitate staff development opportunities, exhibitteamwork, model analytical & critical thinking, engage in creative problemsolving and demonstrate high levels of time management and organizationalskills
Motivation towork harmoniously with a diverse group of highly qualified team members
Ability toestablish and maintain effective working relationships with the UniversityCommunity
Ability to workwith diverse populations and sensitivity to the need of each individual to betreated with dignity and respect as it relates to diversity in general and theMission of the University specifically.
Commitment to the University's valuesof diversity, equity and inclusion, and recognition of the importance oftreating each individual with dignity and respect consistent with theUniversity's Mission. Demonstratedexperience with, and understanding of, the broad diversity of the Universitycommunity (students, faculty, staff and others).
Ability toestablish and maintain effective working relationships with the UniversityCommunity.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting http://www.duq.edu/about/mission-and-identity/mission-statement.Those invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.