Tbwa Chiat/Day Inc is hiring: Audio Visual, Lead in New York

Job Responsibilities:

1. Independently operate, maintain, analyze, troubleshoot, repair, and manage AV systems and peripherals.
2. Daily morning check of all conference rooms to proactively identify issues and ensure they’re all in working order for the day’s meetings.
3. Own pre-meeting AV checks for high-profile events as well as for VIP/executive video meetings.
4. Assist with the scheduling of AV support for high-profile events as well as for VIP/executive meetings.
5. Ability to troubleshoot, upgrade and/or replace AV components.
6. A clear understanding of audio-visual signal flow troubleshooting.
7. General understanding of industry-leading vendor equipment.
8. Ability to coordinate external vendor support when required.
9. Complete familiarity with—and adherence to—standard business practices and procedures.
10. Fully meet key support performance metrics and SLAs.
11. Familiarity with ServiceNow ticketing.
12. Consult, manage, and possibly lead client pitch expectations and technology support.
13. Strong understanding of Crestron, Poly, and Cisco AV endpoints.
14. Familiarity with Zoom, Teams, Blue Jeans, and WebEx video conferencing platforms.
15. Live event production and support experience.
16. Consistent and accurate AV inventory management.
17. Real-time communication of any high-profile event issue.
18. Creating a productive work environment using trust and other appropriate strategies.
19. Assessing team performance and providing feedback to employees.
20. Create an inspiring team environment with an open communication culture.
21. Set clear team goals.
22. Oversee day-to-day operations, delegate tasks, and set deadlines.
23. Monitor team performance and report on metrics.
24. Motivate team members.
25. Discover training needs and provide coaching.
26. Listen to team members’ feedback and resolve any issues or conflicts.

Soft Skills:

1. Exemplary communication and follow-up skills.
2. Ability to work well individually or in a team setting.
3. Outstanding customer service and the ability to build working relationships with business stakeholders.

Minimum Qualifications:

1. Industry Certification (preferred) - Certified Technology Specialist (CTS).
2. Three high-level skills:
   1. Doer: Very strong technically to fix and handle issues internally, engage with vendors for repairs, and ensure all equipment is operational.
   2. Thinker: Anticipate potential issues, investigate new technology, and raise opportunities to AV team leaders.
   3. Relationship Builder: Excellent customer service skills and ability to build relationships with various stakeholders.

Physical Demands:

1. Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry packages on a standard wheeled cart with a load capacity of 60 lbs.
2. Ability to walk, bend, kneel, stand, and/or sit for an extended period.
3. Physically able to talk on the phone and input data simultaneously.
4. Ability to lift or move 40 lbs. or greater.
5. Specific vision abilities required include close vision, distance vision, and ability to adjust focus.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range: $36 - $40 USD

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

At SPS, we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity.