Supervisor, Library Job at University of Utah in Salt Lake City

Special Instructions

A ll applications received by January 17, 2025 will receive full consideration.

This is a local recruitment. Out of area candidates will be responsible for travel costs for final in-person interviews and for moving costs, if selected. The candidate will also need to be available to travel to Utah within 5-7 days of notice.

When prompted to do so, please upload three (3) professional references. A cover letter is not required, but you may attach one as an optional document.

Announcement

Job Title: Library Operations & Circulation Supervisor

Location: Salt Lake City, UT

Standard Hours per Week: 40 (Full Time)

Shift: Day (Tuesday-Saturday from 9am-5pm)

Job Summary:

We are seeking a candidate who is eager to help lead a department with a highly successful service record at the University of Utah. As one of the Operations & Protection Services (OPS) Supervisors, you will assist our patrons with circulation of collections, reference and referral assistance, and provide a safe, secure environment in the library. The supervisor needs to have an interest in developing skills in supervision/leadership, operations management, public administration, customer relations, and interpersonal communication. We will provide you with training on our systems, policies, and procedures if you bring a commitment to making library services easily accessible, a readiness to communicate clearly and respectfully, and a willingness to present a positive image of the library and campus in each interaction.

This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances.

The University will not sponsor a work visa for this position.

Responsibilities:

• Strengthen the quality of services offered at the library’s two main service desks at the entrances.
• Maintain a professional presence while implementing quality customer service in areas of reference and referral services, information access, and wayfinding, while working at service points approximately 32 hours per week.
• Coordinate circulation efforts including outreach to permit patrons and University of Utah community patrons, lost item resolutions, billing, recalls and holds management.
• Manage the Patron Hold Shelf, including requested technology, and audit and process requested library material.
• Coach department employees to improve customer service, in person, and all other forms of communication.
• Hire and evaluate part-time employees.
• Assist with staff assignments and schedule changes. Assist in creating and modifying department schedule to ensure proper coverage on Saturdays.
• Supervise the Library’s Chat service and review for quality assurance.
• Manage the Library’s Store for patron purchase at the desks, and promote items available for purchase. Ensure department is following campus PCI Compliance when working at POS and Credit Card systems and following library cashiering policies.
• Monitor and process Automated Retrieval Center (ARC) requests on Saturdays. Ensure timely and accurate delivery of ARC requests.
• Troubleshoot ARC problems during Saturday hours, determining whether it is server or mechanical issues and initiates accurate response to resume normal operations.
• Assist associate director in programming card access and maintaining access records for all library staff and faculty and other University departments.
• Respond to patron conflicts or building problems.
• Assist in coordinating with University Police, Campus Emergency Management, Campus Facilities, and Environmental Health & Safety to maintain the safety and protection of library patrons, employees, and collections.
• When the library serves as an evacuation site for large scale campus and stadium events, assist in sheltering evacuees inside the library under the direction of Campus Emergency Management as part of the University’s Incident Action Plan.

Minimum Qualifications:

Six years related experience including one year supervisory experience or equivalency (one year of education can be substituted for two years of related work experience) required; basic knowledge of library science techniques and principles in order to provide oversight to assigned area required. Demonstrated human relations and effective communication skills are also required.

Preferences:

• Is committed to outstanding and consistent customer service.
• Can communicate effectively, including during times of high stress or emergencies.
• Shows mature judgment when making decisions and is comfortable negotiating in a firm and diplomatic manner.
• Can demonstrate conflict resolution and problem-solving skills.
• Is willing to handle a variety of duties and adapt to changing priorities.
• Is committed to campus and library safety initiatives and confident contacting and working with police and other campus partners.
• Wants to work in a team environment.

The duties, qualifications, and preferences listed in this posting are intended to give applicants an understanding of the role we are seeking to fill and the types of skills, experience, and education that may have prepared someone to be effective in this role. We do not expect any candidate to be a perfect match for this list or to perform all of the duties with equal proficiency on day one.

All applications received by January 17, 2025 will receive full consideration. This is a local recruitment. Out of area candidates will be responsible for travel costs for final in-person interviews and for moving costs, if selected. The candidate will also need to be available to travel to Utah within 5-7 days of notice.

When prompted to do so, please upload three (3) professional references. A cover letter is not required, but you may attach one as an optional document.