TikTok is hiring: SMB Creator Manager - TikTok Live in Los Angeles

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

Responsibilities:

1. Take responsibility for the overall goals, while coordinating with local PR/GR/Legal and other cross-functional teams, addressing local risks and challenges.
2. Recruit potential SMB streamers, including converting platform creators into streamers and attracting external merchants to TT.
3. Oversee the cold start and basic operational SOP for merchant livestreams, ensuring basic retention and business operations.
4. Manage merchant performance, including stream duration and activity for content consumption, as well as tracking leads towards business targets.
5. Educate, train, and communicate product capabilities, campaigns, and features to merchants.
6. Conduct merchant operations through 1v1/communities and other means, help merchants solve problems arising during the live streaming process and enhance their live streaming capabilities.

Qualifications

Minimum Qualifications:

1. 3+ years in content operations or leads gen operation, data analysis, or related fields, preferably within the tech industry.
2. Strong analytical skills, data-driven mindset, and a passion for live content.
3. Excellent communication and interpersonal skills, adaptable to an international and diverse environment.
4. Bachelor’s degree or higher.

Preferred Qualifications:

1. Experience with live streaming, content operations, or leads gen operation.
2. Established connections with Live creators, celebrities, or content influencers.
3. Strong project management and cross-functional collaboration skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform

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