Client Success Analyst - TV Publishers Job at VideoAmp in New York

VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work every day. We believe that accomplishing something great requires a special group of people who work hard, drive results and have a blast while doing it - people who challenge the status quo and embody our values. People who say “I’ll find a way” instead of saying “it can’t be done.”

At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enables marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected, and linear TV advertising.

Role & Responsibilities

Location: New York, NY (Hybrid)

VideoAmp is looking for an experienced Client Success Analyst with technical expertise in ad tech and TV to support our client success team. Grow revenue through flawless execution and implementation of processes to maximize efficiency.

• Experience empowering teams and clients to solve problems and grow the customer base.
• Create a strong vision of client service and establish best practices to drive value for our clients.
• Manage and monitor ongoing client support across our platform business.
• Foster relationships with both Publishers and Clients through continued learning of VideoAmp's product offerings and key differentiators.
• Understand various levels of KPIs and formulate strategies to meet/exceed both client and team goals.
• Ability to influence stakeholders and lead cross-functional teams across matrixed organizations.
• Organize client needs into project plans and account overviews.
• Problem-solving, analytical, and communication skills, with the ability to articulate needs to various teams.

Requirements:

• 2+ years of interactive online media planning & buying or account management in the ad tech industry with a managed or self-service DSP.
• Linear TV buying or agency, or publisher-based experience preferred.
• Ability to hit deliverable timelines within expected timeframes.
• Manage internal and external relationships to satisfy client needs.
• Strong experience with Keynote, PowerPoint, and Excel.
• Experience with JIRA is a plus.
• Strong project management skills in transitioning between tasks and communication between multiple parties.
• Strong work ethic and autonomous initiative; desire to work in a fast-paced, results-driven environment.
• Figure-it-out mentality.
• Comfortable presenting your work to external and internal partners.

What We Offer:

This position pays between $65,000 - $75,000 + 30% Commission Target + Equity + Benefits. The actual compensation offer will be determined by a number of factors, including, but not limited to, applicant's qualifications, skills, and experience.

• Discretionary and flexible paid time off.
• In addition to standard US holidays off, VideoAmp employees also partake in week-long Summer and Winter Breaks.
• Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp.
• Unlimited financial wellness sessions with Origin financial advisors.
• 401k Plan.
• HSA & FSA.
• Cell Phone Reimbursement.
• Paid Maternity and Parental Leave for All Family Additions.

We are on a collective mission to bring equity and transparency into media measurement, and that begins with an honest, inclusive culture. At VideoAmp, we empower our team to thrive through collaboration, mentorship, and innovation. If you're passionate about all things data and tech, and have extensive knowledge and curiosity around the digital media space, we’d love to hear from you.

Above all, if you're eager to influence and support the revolutionary goals of a dynamic, cross-functional team - join us and make an impact!

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