Unified Communications Administrator I

Overview Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision coverage 401(k) plan with employer match Long-term and short-term disability Employee Assistance Programs (EAP) Paid Time Off (PTO) Extended Medical Benefits (EMB) Opportunities for continuing education and professional growth Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day! We can't wait for you to join our heart-centered team! Responsibilities The OHH Unified Communications Administrator I is responsible for the administration, configuration, and maintenance of Unified Communications (UC) platforms, including voice, video, and messaging systems. This role ensures the stability, security, and efficiency of UC services, supporting enterprise communication needs. The Administrator demonstrates a familiarity with various UC technologies, network protocols, and IT systems. A wide degree of creativity and latitude is expected in troubleshooting and resolving UC-related issues while collaborating with IT teams and stakeholders. Administer and maintain Cisco Unified Communications systems, including CUCM (Cisco Unified Communications Manager), Unity Connection, and IM & Presence. Administer and maintain Cisco Unified Contact Center Express UCCX, including the management of users, resource groups, and queues. Monitor system performance and availability, ensuring a high-quality user experience. Qualifications Experience: Five (5) years of experience installing, operating and maintaining network and communications hardware or Linux operating systems and software; OR Education: Associate degree in computer information technology or related field AND two (2) years of experience installing, operating and maintaining network and communications hardware or Linux operating systems and software; OR, Any equivalent combination of experience, training and/or education. Licensure/Certification: Technical certification preferred. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. The OHH Unified Communications Administrator I is responsible for the administration, configuration, and maintenance of Unified Communications (UC) platforms, including voice, video, and messaging systems. This role ensures the stability, security, and efficiency of UC services, supporting enterprise communication needs. The Administrator demonstrates a familiarity with various UC technologies, network protocols, and IT systems. A wide degree of creativity and latitude is expected in troubleshooting and resolving UC-related issues while collaborating with IT teams and stakeholders. Administer and maintain Cisco Unified Communications systems, including CUCM (Cisco Unified Communications Manager), Unity Connection, and IM & Presence. Administer and maintain Cisco Unified Contact Center Express UCCX, including the management of users, resource groups, and queues. Monitor system performance and availability, ensuring a high-quality user experience. Experience: Five (5) years of experience installing, operating and maintaining network and communications hardware or Linux operating systems and software; OR Education: Associate degree in computer information technology or related field AND two (2) years of experience installing, operating and maintaining network and communications hardware or Linux operating systems and software; OR, Any equivalent combination of experience, training and/or education. Licensure/Certification: Technical certification preferred. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.