Library Assistant - Children's Services Job at Mecklenburg County Government in

Library Assistant – North County Regional
Charlotte Mecklenburg Library

“Follow your calling, Find your career”
Please apply by 1/31/2025

Pay rate: $20.00 - $24.68

This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

The North County Regional Library, located in Huntersville, NC, is a dynamic hub serving the thriving Huntersville area. This spacious branch offers a robust collection and state-of-the-art amenities, including a dedicated makerspace that fosters creativity and hands-on learning for all ages. With a strong focus on digital literacy, community engagement, and educational programming, North County Regional is a welcoming space for collaboration and lifelong learning. The library’s dedicated team works to support and inspire the community, forming connections with local organizations to meet the diverse needs of Huntersville residents.

Position Summary
The Full-Time Library Assistant plays a vital role in delivering high-quality library services, ensuring value-added experiences for all customers. This position primarily focuses on working with children ages 0-10 years, providing support to school-age children and their parents, and delivering services in a fast-paced environment on the children's floor. Flexibility and adaptability are essential, as the role involves frequent shifts between processing materials, assisting at Adult and circulation service points, and engaging with customers of all ages.

Location:
North County Regional Library
16500 Holly Crest Ln
Huntersville, NC 28078

Schedule: Full Time Benefit Eligible, 40 hours per week
Mondays 8 am to 5 pm
Tuesdays 11 am – 8 pm
Wednesdays 11 am to 8 pm
Thursdays 8 am – 5 pm
Fridays, Saturdays, and Sundays (every 3-week rotation weekend schedule) 8:00 am – 5:00 pm
Summer (alternate Friday and Saturday rotation)

Essential Functions

1. Promote the library’s collection and services
2. Perform circulation activities
3. Provide service desk coverage
4. Provide materials to appropriate bins for transfer
5. Provide research assistance to customers
6. Utilize integrated library systems software
7. Assist customers at several service points (primarily Children’s floor)
8. Train and assist customers on various library policies, procedures, and processes
9. Collaborate with Librarians to deliver programming and outreach services
10. Assist with volunteer management
11. Perform shelving and weeding duties

Minimum Qualifications
Experience: Minimum of one year of customer service experience including library or retail.
Education: High School diploma or equivalent

Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications
Knowledge of integrated library systems software (IE: Horizon)
Bilingual/Spanish speaking

Knowledge, Skills and Abilities
Knowledge of:
Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Skills:
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Abilities:
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise
Schedules will include some nights and weekends

Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.