Service Writer Job at Opti Staffing in Portland

OPTI STAFFING IS HIRING!

Job Title: Service Writer
Location: Milwaukee
Pay: $25/hour, 25 hours per week
Industry: Auto Body & Automotive Services
Type: Part-time
Overview:
Opti Staffing Group is seeking a motivated, dynamic, and detail-oriented Service Writer to join a small, growing auto body shop. This position will focus on customer service, managing service orders, and coordinating shop workflow. You’ll be the "captain of the ship"—acting as the central communication hub between customers and the repair team. Your role is crucial to the daily operations and success of the shop, ensuring customers' needs are met with efficiency, professionalism, and expertise.
Key Responsibilities:

• Customer Interaction: Be the main point of contact for customers, providing excellent customer service, explaining repair needs, timelines, and costs.
• Work Order Management: Accurately create and manage service orders, ensuring all customer requests and repairs are clearly documented and communicated.
• Team Coordination: Collaborate with the shop technicians and repair team to prioritize and schedule services, ensuring timely completion of work.
• Shop Maintenance: Be proactive—if you see something that needs attention (like a dirty floor), take the initiative to ensure the shop remains organized and clean.
• Automotive Knowledge: Understand and communicate about various vehicle types, including Audis, hybrids, propane vehicles, Dodge Vans, and fleet work. You’ll also be required to perform tasks like oil changes when necessary.
• Computer Skills: Utilize shop management software to track work orders, parts inventory, and customer data.
• Communication: Maintain clear and professional communication with customers and the shop team, managing expectations and keeping everyone informed.

Requirements:

• Previous experience in the automotive industry is preferred, but we are willing to train the right candidate.
• Strong initiative and a proactive mindset—no task is too small.
• Excellent communication skills and the ability to handle customer concerns with care and professionalism.
• Comfortable using computers and familiar with shop management software (training available if needed).
• Basic automotive knowledge, including the ability to perform simple tasks like oil changes.
• Ability to work independently and as part of a team in a fast-paced environment.
• A “captain of the ship” mentality—take charge and keep things running smoothly.

Benefits:

• Competitive pay at $25/hour.
• Flexible work schedule, 25 hours per week.
• Training provided for the right candidate.
• Opportunity to grow within a supportive, small-team environment.

What’s Next?
Click ‘Apply’ or reach out to Daniella at 360-553-7221 or email ddemarre@optistaffing.com. You can also schedule an interview with me here! Schedule an Interview. #J-18808-Ljbffr