Library Systems Support Technician

The Library Systems Support Technician performs specialized technical work supporting computers, assisting staff and patrons with technical issues, and utilizing library automated system services.

The schedule for this full-time position is Monday through Friday, 8:00 AM to 5:00 PM.

Responsibilities

• Provides helpdesk support to library staff for standard office software applications, basic hardware functionality, and library automated system applications.
• Performs routine software maintenance updates on computers, updates helpdesk status reports and logs.
• Provides technical support documentation to staff where applicable.
• Oversees the complete set-up and configuration of computers, printers, and other peripherals as directed.
• Supports the operation and maintenance of other library equipment and performs minor repairs as necessary.
• Maintains an accurate inventory of all computer-related equipment.

Driving and Safety

• Drives and/or operates a county vehicle or equipment and must obey all safety policies, and roadway rules and laws.
• Performs other duties as required.

Education, Training, and Experience

• Associate degree, or vocational-technical degree or specialized training that is equivalent to satisfactory completion of two (2) years of college education.
• Two (2) years’ work experience in a computer or technology-related field that requires critical thinking and problem-solving skills.
• Experience working in a public library setting, customer service area, or other technical support capacity.

Certificates, Licenses, Registration, Skills

• Valid Florida Driver License or must obtain within 30 days of establishing residency in Florida.
• Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar.
• Good working knowledge of Microsoft Office Suite applications and computer hardware and peripherals.
• Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups, and the public.
• Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).
• Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:
  • IS-100.c: Introduction to the Incident Command System (ICS); and
  • IS-700.b: An Introduction to the National Incident Management System

Physical Requirements/Work Environment

• Requires a combination of sitting and standing throughout the workday.
• The job involves frequent lifting and carrying up to 50 pounds.
• The job requires frequent bending, balancing, and occasional squatting, crawling, kneeling, twisting, and reaching above shoulders.
• The job requires the completion of tasks that involve simple grasping, pushing, pulling, typing, and driving automotive equipment.
• The job requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Emergency Response/Recovery Activities

• All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment, and employees must obey all safety policies, and roadway rules and laws.

Employee Benefits at a Glance

Medical, Dental, Vision Insurance, Employee Health & Wellness Center, Florida Retirement System (FRS), Basic Term Life and AD&D Insurance $20,000, Long Term Disability Insurance, Employee Assistance Program (EAP), 11 Paid Holidays, Vacation and Sick Leave. Please visit the Benefits tab of this posting for additional information and a link to the Employee Benefits Highlights booklet.

Basis of Rating: Some positions may require a written and/or skills test. Applications will be carefully reviewed to assess each individual's qualifications. Selected persons will be interviewed to determine who will be hired for the job. The kind and length of related work experience, training, and education shown on the application will be an important consideration in the screening process.

Must successfully pass an employment reference check, criminal background check, physical examination, and drug screen. Drug screens will be in accordance with the Drug Free Workplace Act and/or the Omnibus Transportation Employee Testing Act of 1991.

Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Citrus County, Florida Board of County Commissioners (BOCC) is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. PLEASE NOTE: Veterans' Preference is not applied for positions that are classified as managerial/supervisory unless excluded. For details, please refer to Section 110.205(2), F.S.

Pursuant to Chapter 119, Florida Statutes or the “Public Records Law,” applications, resumes, and personnel records are subject to public inspections. Details regarding the “Public Records Law”/ “The Sunshine Law” / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate, and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.