Global Channel Management is hiring: Cisco Unified Communication Analyst in Bask

Cisco Unified Communication Analyst needs 5+ years of hands-on experience with collaboration and unified communication technologies

Cisco Unified Communication Analyst requires:
• Bachelor's degree in Computer Science or Information Systems is preferred, but equivalent experience in Unified Communications and IT operations (3+ years) will also be considered.
• 5+ years of hands-on experience with collaboration and unified communication technologies, including: Cisco Call Manager Crestron Audio Video Platforms Routers & Switches Cisco Control Hub Expressway Cisco Cube Multicast video and data packet analysis Strong understanding of VoIP protocols (H.323, SIP) and concepts like firewall/NAT traversal and gatekeepers.
• 5+ years of experience in a customer-facing role such as Customer Support, Sales Engineering, or a similar position that involved building and managing strong customer relationships.
• Cisco certifications CUCM training, CCNP (Voice), CCNP, CCIE, CCNA Other relevant certifications: Crestron CTI, AVIXA, BICSI, CEDIA
• Extensive experience with popular web conferencing platforms: Webex, Google Meet, Zoom, and MS Teams.
• Proficiency with TCP/IP networking, IP telephony, web conferencing, and switching/routing protocols.
• Demonstrated ability to troubleshoot complex network deployments, utilize appropriate debugging tools, and drive issue resolution.
• Experience with PC and desktop applications such as Microsoft Office Suite and email.

Cisco Unified Communication Analyst duties:
• Delivers on assigned technical tasks within deadlines, encompassing analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, and documentation.
• Possesses technical and design skills, adhering to established standards and procedures.
• Resolves intricate technical issues within defined service level agreements, ensuring customer satisfaction.