Location: Malvern, PA (onsite Tues/Weds/Thurs)
Job Type: W2 hourly contract, 6+ months
Compensation Range: $75-90/hr
On behalf of our financial services clients, were seeking a Senior Advisor Experience Researcher to provide research coverage across their new Artificial Intelligence (AI) portfolio. Day-to-day, you will partner with cross-functional product teams including AI/ML engineers, IT architects and solution consultants, product managers, and business subject matter experts. You will design and lead the research strategy, conduct complex mixed-methods studies, and drive strategic user-centric decisions for multiple AI-enabled products. You will be embedded with cross-functional product teams, and your immediate teammates will be researchers aligned to other areas of FAS.
This is a hybrid opportunity and is on-site Tues/Weds/Thurs in Malvern, PA. Contracts start on a 6-month basis with likelihood to extend and/or convert to perm based on performance.
Core responsibilities
Were looking for someone whos excited about:
- Making the complex beautiful - distilling ideas to their essence to enable evidence-based decision making
- Striking a balance between user needs and business value - based on a deep understanding and appreciation of each
- Deploying the latest research methods - with experience to know when to be lean and and when to be rigorous
- Mitigating research bias synthesizing, connecting dots, and doubling down on actionability
- Facilitating asking, as well as answering, meaningful and impactful questions
- Collaborating bringing your teams along with you
- Learning - especially with regard to emerging technology and the integration of humanistic frameworks into machine learning models
Requirements
- A graduate degree (MA/MS/PhD) in HCI, HCD, Psychology, Cognitive Science, Anthropology, Sociology, Communication, Statistics, or related field, or the equivalent combination of training and experience
- 7+ years of multi-method research experience
- Deep specialization in 1+ research methods and working knowledge of methods outside your specialization area such that you are able to recommend and execute whatever method will best address the problem at hand
- Extensive product research experience, with demonstrated success in translating research insights into viable product features and/or inputs to critical product decisions
- Capability to work in a "0-to-1" space, innovating and iterating quickly to create new solutions from the ground up
Qualifications
- Ability to tailor information to different audiences and levels of leadership
- Excellent project management skills that allow you to effectively support multiple products and projects at once
- Sophisticated stakeholder management, including working with product teams who may be unfamiliar with research as well as teams who cant get enough research
- An excellent portfolio that demonstrates your command of the end-to-end research process, and the tangible impact of your work
Value-Adds/Nice-to-Haves
- Familiarity with AI concepts and experience building or contributing to products utilizing AI tools and/or decision engines
- Experience with business-to-business (B2B) research or highly technical/specialized user groups
- Human-centered design or design thinking training/certification
- Experience using the Jobs-To-Be-Done/Outcome-Driven Innovation framework
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job ID: 1077338
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