Patreon is a media and community platform where creators give their biggest fans access to exclusive work and experiences. Over 300k creators are cultivating fandoms and building their businesses each month. Creators can offer free memberships to fans looking to explore more of their work, paid memberships to give access to exclusive media and community, or sell directly to fans with Shops.
Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:
8B+ earned since Patreon's inception
30M free new memberships in the first year of launching that option, and
10M fans paying each month for exclusive access to creators' work and community.
We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for a Partner Manager, Top Creators to support our mission.
This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.
This role is also open to those based in Los Angeles remotely.
About the Role
What you will do:
Build trusted creator relationships: Work with our largest 18+ creators and earn their trust that the Patreon platform and team is essential to unlocking the earnings and connection with their fan base.
Partner with Trust and Safety, Legal, Policy and Compliance: Be a key voice in the room on decisions that affect our 18+ creators and co-develop resources for how best to support them.
Partner with Product: Work to expand our feature offerings to Patreon’s 18+ creators, ensuring their voices are heard.
Drive earnings and product adoption: Accelerate each creator’s growth trajectory by coaching them on product features and maximizing long-term retention of existing members.
Level up creators’ product mastery: Coach creator teams on how to use the Patreon platform and new product launches.
Creatively execute on cross-functional solutions: Work with creators to address their unique business-critical needs through motions like enrolling in product testing and setting up feedback sessions.
Inspire evangelism for Patreon: Translate investments into strategic creators into advocacy for Patreon.
Skills and experience you possess:
3+ years of experience in creator success or creator management: Experience managing deep, long-term partnerships with a small portfolio, particularly with creators making sensitive 18+ content.
3+ years of experience in 18+ content and/or trust and safety management: Comfortable viewing sensitive content on a daily basis.
Product and revenue expansion: Proven success in an environment with revenue and/or product adoption growth targets.
Applying data insights to customer needs: Translating insights about performance into actionable steps for customers.
Cross-functional partnerships: Strong relationships with internal stakeholders across various teams.
Projects you may work on:
Revamp a creator’s tiers to drive member acquisition and sustainability.
Partner with a creator to develop a plan for content and promotion for a major launch.
Identify creators for early testing of new product features and ensure a positive experience.
Advocate for creator feedback to product teams and influence strategies.
Design processes for identifying and addressing top creators with violative content.
What you will have the chance to learn:
Problem solving the complex needs of high-earning creators.
Refine relationship building skills in navigating creative businesses.
Expertise around engaging fan bases and converting them to paying members.
Support a product-first company in building tools for 18+ creators.
About Patreon
Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work:
Put Creators First | They’re the reason we’re here.
Build with Craft | We sign our name to every deliverable.
Make it Happen | We don’t quit. We learn and deliver.
Win Together | We grow as individuals. We win as a team.
We hire talented and passionate people from different backgrounds. If you’re excited about a role but your past experience doesn’t match every bullet point, we encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our values, we’d love to hear from you.
Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to any protected class.
Patreon offers a competitive benefits package including salary, equity plans, healthcare, unlimited paid time off, and more.
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