Automotive Service Writer Job at ABA Auto Repair Specialties in Hillsboro

The main responsibilities for Service writer are primarily answering phones, greeting clients, ordering parts, writing work orders, overseeing transactions/ payments, and keeping communication between technicians and clients.

• Customer Interaction & Communication:

  • Greet customers in a friendly and professional manner.
  • Listen to customer concerns about their vehicle’s performance and recommend necessary services.
  • Provide customers with accurate, clear, and detailed estimates for repairs or maintenance.
  • Explain services and repairs in an easy-to-understand manner.

• Service Order Creation & Management:

  • Open service orders for each customer, accurately documenting their concerns, vehicle issues, and requested services.
  • Ensure all required information is captured, including the customer’s contact details, vehicle specifics, and service history.
  • Coordinate with technicians to prioritize and clarify service needs.

• Liaison Between Technicians & Customers:

  • Communicate customer concerns and expectations to the service technicians.
  • Relay technician feedback to customers regarding vehicle repairs, diagnostics, and potential issues.
  • Keep customers updated on the status of their vehicles and any changes to repair timelines or costs.

• Invoice Preparation & Payment Processing:

  • Prepare invoices for customers, detailing services performed, and parts used.
  • Explain the breakdown of costs on the invoice to customers, answering any questions they may have.
  • Process payments, whether in cash, credit card, or other forms of payment.

• Service Recommendations & Sales:

  • Suggest additional services, such as maintenance recommendations or upgrades, based on the vehicle’s needs or manufacturer recommendations.
  • Promote any special offers, services, or warranties to customers.

• Maintaining Customer Records:

  • Keep accurate and up-to-date records of customer information, vehicle service history, and service orders.
  • Input data into the shop management software and update customer profiles as needed.

• Parts Coordination:

  • Work with parts departments to ensure that the necessary parts for repairs and maintenance are available and on hand.
  • Order parts for vehicles when needed and track part availability.

• Customer Retention & Relationship Building:

  • Provide a high level of customer service to encourage return business.
  • Foster long-term relationships with customers by offering personalized service and follow-up on previous repairs.