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Milestone Technologies, Inc.

Technical Writer Job at Milestone Technologies, Inc. in Burbank

Milestone Technologies, Inc., Burbank, CA, United States, 91520

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Title: Technical Writer

Location: Burbank CA

Duration: 06+ Months contract


Basic Qualifications

  • Bachelor's degree
  • 3+ years of experience writing technical documentation
  • 2-3 years of experience in customer facing communications or relations role within a technology organization (IT organization or Enterprise Software vendor)
  • Ability to gather information from SMEs (service managers, developers) to produce written documentation for business users
  • Demonstrated strong written and verbal skills; can turn complex concepts into easy-to-understand? Resources
  • Basic-to-intermediate experience with HTML5 and CSS3 for web layout and design
  • End-users change management planning and execution
  • Flexible, versatile writing across different media types
  • Customer empathy – ability to anticipate questions from a diverse audience, and answer those questions in documentation
  • Edit, clarify, and proofread documents written by others
  • Detail-oriented


Preferred Qualifications

  • 3+ years of experience in IT Operations or IT Support in an enterprise environment
  • Experience managing and updating knowledge in ServiceNow or other ITSM platforms
  • Experience with multimedia formats such as infographics or short videos is a plus
  • Content authoring and web publishing with WordPress or other modern web CMS platforms
  • Intermediate-to-advanced experience with HTML5 and CSS3 for web layout and design


Education

BA/BS in Computer Science, or Communications


Compensation:

The estimated pay range for this position is USD $40.00/hr - $49.00/hr