Technical Writer Job at Optomi in Santa Monica

Technical Writer

Remote - MUST be located in NYC, Santa Monica or Orlando

Optomi, in partnership with a leader in the entertainment industry, is seeking an experienced Technical Writer to join the team in a remote format! The ideal candidate will have 3-5 years of experience as a Technical Writer for digital streaming or video file technologies.

Experience of the right candidate:

• Proven experience as a technical writer, preferably in the digital streaming, software, or tech industry.
• Excellent writing and editing skills with the ability to adapt tone and style based on audience needs.
• Familiarity with writing for internal and external business users (for instance, proven experience in a B2B setting).
• Experience working with documentation tools like Google Sites, Confluence, or similar help center platforms.
• Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment.
• Detail-oriented with the ability to quickly grasp complex technical concepts and make them easily understandable.

Responsibilities of the right candidate:

• Develop and maintain help center documentation, FAQs, tutorials, and user guides that explain features, functionality, and troubleshooting steps Content Portal.
• Prepare transition-specific articles to concisely map business procedures between legacy content management systems and alternative procedures in Content Portal.
• Write clear and concise instructional content that caters to a diverse audience, ranging from beginners to advanced users.
• Collaborate with Product Managers, Operators (internal and external), Designers, and Engineers to advise on and advocate for consistent nomenclature between Content Portal and help center documentation.
• Participate in the product development lifecycle to understand new features and enhancements in order to suggest and create accurate, up-to-date content.
• Work closely with internal and external business teams to identify recurring issues and improve existing documentation to address common user concerns.
• Regularly audit and update existing documentation to ensure it reflects the latest platform updates, bug fixes, and feature releases.
• Monitor user feedback and analytics to identify areas where help center content can be improved for clarity, usefulness, and overall user experience.
• Write and organize help center content with a focus on ease of use, ensuring that information is accessible and solves user problems effectively.
• Simplify complex technical concepts into understandable language for non-technical users without losing the depth of content for more advanced users.

#J-18808-Ljbffr