Expeditors
Senior Air Export Agent Job at Expeditors in Mississauga
Expeditors, Mississauga, ON, CA, L5R 4G4
Job Description
Job Description
Company Description
Additional Information
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
- Use Workboard on daily basis.
- Ensure timely delivery of freight to customers for Import shipments.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the SOP.
- Meet KPI standards, as per the company’s procedures.
- Overseas communications, timely responses to emails and requests (internal and external)
- Meets company standards of 52 hours training per year per employee.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Additional Duties & Task
- Support the onboarding of new colleagues with knowledge based training & guiding.
- Support the local departments with advice on more complex procedures.
- Support the Department Manager with the creation of work instructions if needed
- Support as a department wide expertise on special requests
- Global logistics industry knowledge
- 5 plus years of experience
- Good computer skills (e.g., MS Excel, MS Word)
- Pro-active, strong organizational skills.
- IATA/FIATA/DG Certification (preferred)
- Fluent in English
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Annual compensation is from CAD 46,000 to 50,000.