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Amazon is hiring: Senior UX Designer, Customer Service in Austin

Amazon, Austin, TX, United States, 78716

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Job ID: 2889080 | Amazon.com Services LLC

Amazon Customer Service is using generative AI to reinvent and reimagine our customer experiences. We are looking for a Senior UX Designer who can drive a customer-centered UX design process with the curiosity and creativity needed to revolutionize customer service.

Key job responsibilities

  1. Contribute to customer service product direction as part of a team that includes AI scientists, developers, UX researchers, and product managers, working together to translate complex AI and automation concepts into intuitive, easy-to-use experiences that empower customers to resolve their issues quickly and efficiently.
  2. Drive innovation by leveraging your deep experience with UX design best practices through every step of the product development process, from observing customers to understand their needs, to meticulously crafting a highly polished, intuitive interface.
  3. Confidently engage with executives and stakeholders while presenting the team’s work and discussing their feedback.
  4. Contribute to a healthy, creative, problem-solving culture while helping those around you raise the bar for our customers.

A day in the life
A day in the life of a Senior UX Designer in Amazon Customer Service is fast-paced, highly collaborative, and focused on our customers. You will participate in meetings to review and provide feedback on detailed documentation, and lead sessions where you share customer insights, challenges, and the UX solutions you and your team have developed. You will work closely with UX researchers, writers, producers, and other designers, while also collaborating extensively with product managers, developers, and AI scientists to reinvent and reimagine solutions for our customers.

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. The benefits that generally apply to regular, full-time employees include:
  1. Medical, Dental, and Vision Coverage
  2. Maternity and Parental Leave Options
  3. Paid Time Off (PTO)
  4. 401(k) Plan

BASIC QUALIFICATIONS

  1. 8+ years of design experience
  2. Have an available online portfolio
  3. Experience designing customer-facing retail products
  4. Experience with UX design of complex workflows
  5. Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar

PREFERRED QUALIFICATIONS

  1. Experience working with stakeholders to plan and execute programs that are strategic in nature
  2. Experience in delivering design solutions for projects of large scope and complexity

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


Posted: December 12, 2024 (Updated 1 day ago)

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