We are looking for a Community Manager to drive Community Management for major brands under the Meta Product Pillar. This role will be responsible for the operations of the Community Management Program across the Product Pillar’s Social Channels. This will be done in close partnership with our Community Manager for Brand Social, the Product Pillar Social Marketing Managers, and dedicated Community Managers to these brands. This role is responsible for the overall strategy of the discipline and taking ownership of operational elements that keep the Community Management team running smoothly. This role operates horizontally and is critical to the success of our Product Social programs. Our ideal candidate would possess equal parts operational excellence and strategic community building prowess.
Community Manager Responsibilities
- Lead Community Management strategy to support goals and drive key performance indicators ensuring that the execution of Community Management drives against identified goals.
- Work cross functionally to build community management strategies that support key brand moments.
- Drive strategies around how our brands show up in this space while being a champion of the community ensuring that our strategies are protected and promoted.
- Partner with Social Marketing, Community Managers, Brand Marketing, Insights, Analytics, Communications, and Media Delivery teams to ensure all initiatives are grounded in a solid base of community understanding and structured to deliver data-driven results.
- Manage Product Social pillar within the Community Management team using data to identify insights and build compelling strategies for our community content and brand.
- Participate in agency scoping conversations and manage monthly output ensuring efficient and effective use of agency resources.
Minimum Qualifications
- 5+ years of Community Management experience for large brands on Social.
- An understanding and appreciation of Meta’s Communities and excels at landing key messages in social.
- Experience driving Community Management strategies and a track record of being on the cutting edge of innovation in this strategic space.
- Copywriting and copy editing experience.
- Experience managing vendor relationships.
- Proficient knowledge of social platforms and how they differ from one another, the communities they attract, and how to use them efficiently.
- Experience with project management and proven time-management and organizational skills.
- Available during off-hours and weekends for escalations.
Preferred Qualifications
- Bachelor's Degree in Marketing, Business, Journalism, Public Relations, or related field.
- Enjoy presenting to leadership in an eloquent and succinct manner.
- Experience in social listening, building social performance recaps, and community management by translating efforts into key performance indicators for the business.
- Experience managing or mentoring Community Managers.
- Proficiency in Sprinklr and Brandwatch.
- Experience with crisis management and crisis response.
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
$91,000/year to $136,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity, or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity and Affirmative Action
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long-term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@meta.com.
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