PSEG is hiring: Assistant Analyst - End User Experience - Workplace Operations i

Requisition: 81028

PSEG Company: PSEG Services Corp.

Salary Range: $56,100 - $84,200

Work Location Category: Hybrid Flexible

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

1. Onsite: Roles that have specific onsite requirements and are typically onsite daily.
2. Hybrid fixed: Roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
3. Hybrid flexible: Roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.
4. Fully remote: Roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

Analysts gather and interpret data to help companies improve performance and achieve goals. They work in a variety of industries, including business, research, and security, and may use data from public and private sources. Analysts evaluate company and client needs, and review information to identify trends and areas for improvement. They gather company information and statistics, and may use statistical methods to collect data across business sectors. Analysts look for patterns in the data and use it to make decisions and changes. They may also create charts and graphs to present results to executives. They use their findings to create plans to improve processes and streamline operations. They may also work with management teams to implement changes. An important function of the Analyst role is to create and deliver reports that are easy to interpret and actionable. Analysts should have strong analytical and problem-solving skills, and be proficient in data analysis tools and techniques. They should also have excellent communication and interpersonal skills, and be able to work well independently or collaboratively.

IT assistant analysts utilize technical and creative problem-solving techniques, delivering outstanding client service throughout the workday. While their duties may shift depending on the specific situation, their main goal is to ensure that employees throughout the organization can utilize the software and devices that they need. This position provides analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems.

The End User Experience Analyst is responsible for understanding and improving the user experience of digital products and services. This role involves gathering and analyzing user feedback, conducting user research, and making data-driven recommendations to enhance user satisfaction and overall product usability.

Job Responsibilities

• Problem-Solving: Utilize technical and creative problem-solving techniques to resolve issues.
• Client Service: Deliver outstanding client service, ensuring employees can effectively use necessary software and devices.
• Support Coordination: Coordinate support activities, ensuring timely and efficient resolution of technical issues.
• Data Analysis: Assist in basic data analysis tasks to support problem resolution and decision-making processes.
• Conduct user research studies, including surveys, interviews, and usability testing.
• Analyze user behavior and identify pain points and opportunities for improvement.
• Work closely with cross-functional teams to implement user experience improvements.

Job Specific Qualifications

Required

• Bachelor's Degree or Equivalent with 0-2 years of relevant work experience. In lieu of a bachelor's degree, at least 4 years of relevant work experience.
• Experience in user research, usability testing, and data analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Proficiency in user research tools and software (e.g., SurveyMonkey, Qualtrics, Adobe Analytics).
• Ability to work independently and as part of a team.
• Valid US driver's license and ability to travel to PSEG locations.

Minimum Years of Experience: 0 years of experience Education: Bachelor's Certifications: Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

#J-18808-Ljbffr