Senior Program Manager, Music Customer Experience Job at Amazon.com Services LLC

- 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music. The MCX Team at Music creates experiences for music customers worldwide to discover and listen across all devices and platforms. We are a team of 400+ primarily tech roles that are builders of core and specific music benefits for every tier of Amazon Music. We create an immersive audio-first entertainment service, spanning music and spoken word, that connects customers, artists, and creators through music, stories, culture, and community. Our team mission is to deliver the best music and spoken word for fans, empowering them to discover, enjoy and share what they love. We are seeking a program manager who is the right leader to help us operate as a first-class team here at Amazon delivering on that mission! Key job responsibilities Tracking inputs and outputs of the music experience business Owns mechanisms for our work and leadership review Represents the experiences org across partnerships and process Amazon-wide Defines and maintains processes, culture, and community internally to do our best work A day in the life Reports to the director/GM of MCX, as a peer with other senior managers and directors. Runs MCX leadership team meetings and org-wide events, calendars, business reviews, and other milestones and checkpoints where MCX rolls up to music-wide processes. Checks in with key workstreams on data and prioritization, progress, launches, and experiments in flight. Updates and maintains goal status and projections. Gains understanding of velocity and unblocks teams. Partners with ICs and managers who own major workstreams. General owner of the 'rhythm of business' for a large tech org. Minimum Qualifications 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr