BLR Holdings, Inc. is hiring: User Experience Research Sr Advisor (Remote) in Bl

Location: Bloomfield, Connecticut
Job Type: Contract
Compensation Range: $45 - 60 per hour

We're seeking an experienced and strategic Digital Marketing Advisor to collaborate with stakeholders and lead research initiatives that inform and enhance colleague experiences. In this role, you'll design and execute research plans, develop key artifacts like personas and journey maps, and drive large survey efforts to influence product and strategic planning. You'll also mentor a growing research team, ensuring the highest standards in research practices. If you're passionate about leveraging research to drive product improvements and strategic decisions, we'd love to hear from you!

Responsibilities:

• Collaborate with stakeholders to understand research requests and identify potential problem/opportunity areas for study, as well as build and maintain relationships with their respective business units within the enterprise.
• Coordinate, guide and collaborate with CTX sub-teams (Experience Owners, Content Strategy, Data & Analytics) to ensure alignment with the overall colleague experience plan, priorities, and project timelines.
• Serve as the subject-matter expert and key partner in research design and analysis, utilizing traditional and modern methodologies to execute research plans.
• Create effective and comprehensive research plans for both one-time research projects and ongoing project work, while also reviewing past research to identify opportunities for optimization.
• Support the design and creation of research artifacts such as user personas, journey maps, experience maps, success metrics (KPIs).
• Drive large survey efforts, create dashboards for both internal and external use, and bring quantitative weight to strategic and roadmap planning.
• Champion the voice of the colleague in conversations with stakeholders.
• Collaborate with product team leadership and aligned end user experience owners where applicable to (product, application & engineering) to integrate learnings into overall TXS program and measurement.
• Collaborate and mentor the entire research team, including junior research team members to establish and promote consistent, rigorous research practices and standards; model and advocate for those standards on our team and promote research excellence across the organization.
• Proactively investigate and learn new processes, techniques, and emerging technologies for user research.
• Proactively provide strategic ideas and suggestions for research team improvement to management.
• Effectively navigate competing priorities for a product's research plan to deliver quality results on time.
• Drive product improvement at the systems level through effective communication, post-study follow-up & planning, and relational influence amongst known cross-functional teams.

Qualifications:
Education:

• BA/BS required in computer science, human-computer interaction, experimental psychology, or a related field with relevant experience.
• 6+ years' experience in applied UX and product research, planning and conducting qualitative and quantitative research in complex environments (or a master's degree and 3 years of professional work experience, or a PhD degree) is required.

Skills:

• Proven experience in qualitative user-centered design methods as well as quantitative, behavioral analysis, and statistical concepts with firsthand experience creating journey maps, affinity maps, persons and design heuristic analyses.
• More than proficient in MS Office suite - Word, Excel, PowerPoint, Outlook, survey tools (UserZoom, User Testing, Verint, Qualtrics, etc.) and some statistical software.
• Energized by talking to users and tackling complex problems.
• Be a good communicator who builds strong relationships and partnerships focusing on collaboration, building consensus, and driving research and design through influence.
• Be an analytical thinker, with a desire and ability to uncover and document a deep understanding of users' needs and behaviors across multiple colleague segments and environments.
• Strong research strategy skills in user research and analysis, including but not limited to personas, customer journeys, interviews, surveys, and usability testing.
• Strong UX experience in areas of design thinking, ideation, and brainstorming techniques, as well as concept validation.
• Have advanced project planning, prioritization, and management skills in a rapidly-changing and dynamic environment.
• Have prior work involving collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally (program management, product management, engineering).
• Comfortable and confident when presenting work to senior leaders.
• Excellent presentation, communication, written, documentation, and organization skills. Attention to detail, especially as it relates to complex customer interactions.
• Ability to take direction and to work independently and manage multiple projects simultaneously without compromising quality or attention to detail.
• Experience with quantitative UX research in addition to qualitative (strong statistics background).
• Strong attention to detail when managing multiple projects/stakeholders.

JobID: 1079115
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