Dexian is hiring: User Experience Researcher in Hartford

• Collaborate with stakeholders to understand research requests and identify potential problem/opportunity areas for study, as well as build and maintain relationships with their respective business units within the enterprise. • Coordinate, guide and collaborate with CTX sub-teams (Experience Owners, Content Strategy, Data & Analytics) to ensure alignment with the overall colleague experience plan, priorities, and project timelines. • Serve as the subject-matter expert and key partner in research design and analysis, utilizing traditional and modern methodologies to execute research plans. • Create effective and comprehensive research plans for both one-time research projects and ongoing project work, while also reviewing past research to identify opportunities for optimization. • Support the design and creation of research artifacts such as user personas, journey maps, experience maps, success metrics (KPIs). • Drive large survey efforts, create dashboards for both internal and external use, and bring quantitative weight to strategic and roadmap planning. • Champion the voice of the colleague in conversations with stakeholders. • Collaborate with product team leadership and aligned end user experience owners where applicable (product, application & engineering) to integrate learnings into overall TXS program and measurement. • Collaborate and mentor the entire research team, including junior research team members to establish and promote consistent, rigorous research practices and standards; model and advocate for those standards on our team and promote research excellence across the organization. • Proactively investigate and learn new processes, techniques, and emerging technologies for user research. • Proactively provide strategic ideas and suggestions for research team improvement to management. • Effectively navigate competing priorities for a product's research plan to deliver quality results on time. • Drive product improvement at the systems level through effective communication, post-study follow-up & planning, and relational influence amongst known cross-functional teams. Seniority level Mid-Senior level Employment type Contract Job function Analyst Industries IT Services and IT Consulting #J-18808-Ljbffr