User Experience Researcher Job at Dexian in Hartford

• Collaborate with stakeholders to understand research requests and identify potential problem/opportunity areas for study, as well as build and maintain relationships with their respective business units within the enterprise.

• Coordinate, guide and collaborate with CTX sub-teams (Experience Owners, Content Strategy, Data & Analytics) to ensure alignment with the overall colleague experience plan, priorities, and project timelines.

• Serve as the subject-matter expert and key partner in research design and analysis, utilizing traditional and modern methodologies to execute research plans.

• Create effective and comprehensive research plans for both one-time research projects and ongoing project work, while also reviewing past research to identify opportunities for optimization.

• Support the design and creation of research artifacts such as user personas, journey maps, experience maps, success metrics (KPIs).

• Drive large survey efforts, create dashboards for both internal and external use, and bring quantitative weight to strategic and roadmap planning.

• Champion the voice of the colleague in conversations with stakeholders.

• Collaborate with product team leadership and aligned end user experience owners where applicable (product, application & engineering) to integrate learnings into overall TXS program and measurement.

• Collaborate and mentor the entire research team, including junior research team members to establish and promote consistent, rigorous research practices and standards; model and advocate for those standards on our team and promote research excellence across the organization.

• Proactively investigate and learn new processes, techniques, and emerging technologies for user research.

• Proactively provide strategic ideas and suggestions for research team improvement to management.

• Effectively navigate competing priorities for a product's research plan to deliver quality results on time.

• Drive product improvement at the systems level through effective communication, post-study follow-up & planning, and relational influence amongst known cross-functional teams.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Analyst

Industries

IT Services and IT Consulting

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