Horizon Bank
Job Overview
Primarily responsible for a wide range of administrative website tasks such as maintaining, updating, and ensuring site functionality and responsiveness; set up tracking for web performance metrics and regularly providing reports for analyses. Work within a team to assist in the execution and tracking of digital marketing tactics such as email, landing pages, lead generation forms, online banner ads, etc.
This position requires basic knowledge of Content Management Systems, basic HTML skills, SEO familiarity, and utilizing Google Analytics, LookerStudio and Google Search Console.
Principal Accountabilities
Represent Horizon by providing customer service to advisors within assigned responsibilities in a courteous, professional manner. Accountable for adherence to compliance standards including Bank Secrecy (BSA), Advertising Compliance, Cyber Security and quality and timeliness of all assigned tasks.
Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank's commitment to the communities we serve through involvement in local organizations and events.
Duties
Utilize Google Analytics to maintain tracking and tags are setup to provide insights and reporting.
Prepare website traffic and leads reports.
Prepare digital campaign results reporting.
Manage and update website content to ensure the site remains current and up to date. This includes bank sponsored micro sites.
Complete a yearly audit of website content.
Manage the email platform and implement email strategies.
Maintain digital onboarding platform to support automated communications.
Administer and track all direct mail e-marketing and digital campaigns.
Assist with search engine optimization for website(s)
Prepare customer satisfaction feedback benchmark reporting.
Report suspicious transactions or unusual occurrences to supervisor; Conduct and document periodic risk reviews and run reports as needed.
Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs) and instructions.
Maintain customer confidence and protect bank operations by keeping information private and confidential.
Participate in ongoing skill, compliance, product, market, risk management and security training as required for the position and apply knowledge in performance of daily tasks.
Other duties as assigned.
Qualifications & Skills
Bachelor's degree in computer science or web design or related field of study preferred
If non degree Google Analytics experience (certification preferred if no relevant degree or completed course of study)
Minimum of 3 years' experience in web design with working knowledge of HTML and SEO experience desired
Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with bank employees and outside service providers.
Ability to work in a team environment, take initiative, and interact in a positive manner with co-workers, and management.
Ability to follow detailed instructions and a wide range of procedures requiring application of superb analytical skills and sound judgment to solve complex problems and ensure high quality of work output
Proficiency in Google Analytics, HTML, Microsoft Office Suite (Word, Excel and PowerPoint)
Core Competencies
Results Focused
Attention to Detail
Adaptability & Flexibility
Analytical Thinking
Creative & Innovative Thinking
Physical Requirements
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)
Physical Demand:
Percentage of Time:
Communicate with customers, advisors, vendors and managers regarding banking transactions and issues. Able to exchange accurate information with others.
90-100%
Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers.
Able to observe actions of others to ensure safety and security of the facility.
90-100%
Able to grasp, move and sort forms and papers.
90-100%
Constantly operate a
computer and other office machinery such as calculator, copy machine, fax machine, scanner, printer and telephone
90-100%
Able to remain stationary at a desk for long periods of time
75-100%
Regularly move about the office to access file cabinets, storage drawers and various office equipment
75-100%
Occasionally position self to reach heights between floor and 6'
Horizon Bank is a proud EOE | Vets | Disabled Employer.
#LI-DNI
Primarily responsible for a wide range of administrative website tasks such as maintaining, updating, and ensuring site functionality and responsiveness; set up tracking for web performance metrics and regularly providing reports for analyses. Work within a team to assist in the execution and tracking of digital marketing tactics such as email, landing pages, lead generation forms, online banner ads, etc.
This position requires basic knowledge of Content Management Systems, basic HTML skills, SEO familiarity, and utilizing Google Analytics, LookerStudio and Google Search Console.
Principal Accountabilities
Represent Horizon by providing customer service to advisors within assigned responsibilities in a courteous, professional manner. Accountable for adherence to compliance standards including Bank Secrecy (BSA), Advertising Compliance, Cyber Security and quality and timeliness of all assigned tasks.
Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank's commitment to the communities we serve through involvement in local organizations and events.
Duties
Utilize Google Analytics to maintain tracking and tags are setup to provide insights and reporting.
Prepare website traffic and leads reports.
Prepare digital campaign results reporting.
Manage and update website content to ensure the site remains current and up to date. This includes bank sponsored micro sites.
Complete a yearly audit of website content.
Manage the email platform and implement email strategies.
Maintain digital onboarding platform to support automated communications.
Administer and track all direct mail e-marketing and digital campaigns.
Assist with search engine optimization for website(s)
Prepare customer satisfaction feedback benchmark reporting.
Report suspicious transactions or unusual occurrences to supervisor; Conduct and document periodic risk reviews and run reports as needed.
Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs) and instructions.
Maintain customer confidence and protect bank operations by keeping information private and confidential.
Participate in ongoing skill, compliance, product, market, risk management and security training as required for the position and apply knowledge in performance of daily tasks.
Other duties as assigned.
Qualifications & Skills
Bachelor's degree in computer science or web design or related field of study preferred
If non degree Google Analytics experience (certification preferred if no relevant degree or completed course of study)
Minimum of 3 years' experience in web design with working knowledge of HTML and SEO experience desired
Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with bank employees and outside service providers.
Ability to work in a team environment, take initiative, and interact in a positive manner with co-workers, and management.
Ability to follow detailed instructions and a wide range of procedures requiring application of superb analytical skills and sound judgment to solve complex problems and ensure high quality of work output
Proficiency in Google Analytics, HTML, Microsoft Office Suite (Word, Excel and PowerPoint)
Core Competencies
Results Focused
Attention to Detail
Adaptability & Flexibility
Analytical Thinking
Creative & Innovative Thinking
Physical Requirements
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)
Physical Demand:
Percentage of Time:
Communicate with customers, advisors, vendors and managers regarding banking transactions and issues. Able to exchange accurate information with others.
90-100%
Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers.
Able to observe actions of others to ensure safety and security of the facility.
90-100%
Able to grasp, move and sort forms and papers.
90-100%
Constantly operate a
computer and other office machinery such as calculator, copy machine, fax machine, scanner, printer and telephone
90-100%
Able to remain stationary at a desk for long periods of time
75-100%
Regularly move about the office to access file cabinets, storage drawers and various office equipment
75-100%
Occasionally position self to reach heights between floor and 6'
Horizon Bank is a proud EOE | Vets | Disabled Employer.
#LI-DNI