Account Director Job at Smarty Social Media in Orange

Content Summary: Account Director at Orange, for Smarty Social Media

*Video submission is required for consideration; see below for details on how to apply.

Overview

Smarty Social Media is a full-service social media agency on a path to growth, with a dynamic roster of Life Sciences, MedTech and Aesthetics clients. The agency is headquartered in Orange County, CA, with a global team that operates in a flexible hybrid work environment.

 

Our Client Services team is growing! We are on the hunt for a passionate Account Director who has experience in Aesthetics marketing, concepting, creating and executing social content and campaigns. Our client services team serves as the clients' main point of contact and works strategically on solutions that drive measurable results. If you are a socially-savvy, strategic thinker who knows how to manage and execute flawlessly, are quick on your feet, not afraid to jump in and get started quickly, and is eager to join a passionate, talented, and globally connected team, then we want to talk to you!

Who We’re Looking for

A Smarty Account Director serves as the clients’ day-to-day contact for one of Smarty Social Media’s largest clients, reporting to the Director of Client Service. This role manages the account from end-to-end, across several business lines. This person is responsible for protecting both our clients' and Smarty’s best interests while fostering a strong relationship and growing the account.

The role requires a keen understanding of project management and organization, a vision for creative work, strong writing skills, and an ability to build presentations and present in meetings. The candidate must know how to brief creative projects and manage campaigns from start to finish. They are responsible for executing all work with excellence, which means producing high-quality work that exceeds expectations, on time, and on budget. The person in this role will travel to events to help with on-site event activation, working closely with the team to capture content and post in real-time.

The Account Director will contribute to strategic planning, including driving conceptual ideation, annual/project planning, and budgeting. A qualified candidate must demonstrate strong communication skills both internally and in client communications while being an energetic and motivated leader. An Account Director at Smarty must understand internal processes and operations. They’re expected to take the lead in creating and optimizing workflows designed to drive efficiency and support scale.

What You’ll do:

• Client Management: Responsible for day-to-day, timely, and appropriate communications, managing client expectations and deliverables, and leading client presentations/meetings.
• Account Management: Develop proposals/SOWs, budgets, hours. allocation/management, timeline management, and writing briefs.
• Social Media Content Planning & Creation: Proven expertise across paid and organic strategy, social content creation, working knowledge of best practices across all major social platforms, and social media management, plus the ability to analyze social media performance to create and present reports. Highly engaged user of social media, curiosity, and passion for the social space.
• Social Content/Event Production: Attend on-site activations. Work closely with videographer/producer to create, edit and post real-time content to promote event activity.
• Communication and Presentations: Build and present strategic concepts and tactics in a deck format (Keynote, PowerPoint, Google Slides). Show up with a confident presence, think on their feet, articulate ideas, poised and calm under pressure.
• Entrepreneurial & Creative Thinking: Think creatively, pivot quickly, resourceful, above nothing, go-getter.
• Collaboration: Team-focused - "we" not "I", communicates openly and effectively, team player, shows respect from the bottom up supporting their internal team first and foremost.
• Project Management/Planning: Highly organized, understands workflows, ability to implement and execute processes.
• Planning: Always looking ahead, has a sixth sense to anticipate client needs.

What you bring to the table

• Bachelor’s degree or equivalent experience in marketing, advertising, or communications.
• Candidate resides in Southern California, but willing to travel and work across time zones as necessary. Our agency is located in Orange County, CA.
• 5+ years of experience in social media marketing or digital marketing agency with a strong knowledge of agency structure, leading teams, and account management.
• Experience in medical device or MedTech with healthcare providers (HCP) and direct-to-consumer (DTC) is a major plus.
• Demonstrate client service experience managing multi-million-dollar client accounts.
• You are a self-starter that thrives on building strong relationships with clients and agency partners with the ultimate goal of delivering work with excellence.
• Social-savvy marketer with a strategic mindset, driving creative development and execution.
• Strong account and project management skill set, with creative vision and a solid understanding of the content creation process.
• Desire to fully own an account from end-to-end. Ready to jump in and do what it takes to get the job done, owning wins and areas of improvement along the way.
• Tech-savvy with a working knowledge of SaaS-based project management/communication tools, social media management platforms, Mac-based operating systems, and Google Business Suite.
• Strong account and project management skill set, with creative vision and a solid understanding of the content creation process.
• Comfortable working in a virtual environment utilizing project management and time-tracking tools.

What we offer

You’ll get to join a growing team of social media superstars with an opportunity to grow your career. Plus the following benefits:

• Competitive salary based on prior experience and qualifications
• Comprehensive employer-paid healthcare package: Medical/Dental/Vision
• Two weeks paid vacation + personal floating holidays
• Flexible remote/hybrid work schedule
• 401K with company match & profit sharing
• Ongoing learning & development opportunities
• A strong work culture based on living our core values of fearless ownership (Head), boundless connection (Heart), and intentional creation (Soul).

Have what it takes?

Please follow the steps below:

Step 1: Film a brief, simple intro video (under 5 minutes) covering:

• Introduce yourself – we’d love to get to know you.
• What about this job made you want to apply?
• Share your previous agency and client service experience.
• Highlight the skills you’d bring to this role based on the job description.
• Why would you excel in this role?
• Why do you think you’d be a great fit for our company?

Step 2: Send an email to hello@smartysm.com with the subject line:

• Account Director + Your Name
• In your email, please include:
• A brief statement of your agency and client service experience, including industries and
• clients you’ve worked with.
• A link to your LinkedIn profile.
• A PDF of your resume.
• A link to your intro video.

Step 3: Interview Process

If we believe you’re a good fit, we’ll reach out to invite you to a series of interviews with our team.

We look forward to seeing your submission!