City of Aurora
Library Security Clerk Job at City of Aurora in Aurora
City of Aurora, Aurora, NE, United States, 68818
JOB LOCATION
14949 E Alameda Pkwy Aurora, Colorado 80012-1563
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
Hiring salary: $18.24 - $22.79/hour
The deadline to submit an application for this position is Sunday, March 2nd, 2025. However, it is subject to close at any time once a qualified pool of applications is obtained.
Department Information
The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community. Please go to www.auroralibrary.org to learn more about the Aurora Public Library.
Library Services Summary
The City of Aurora's Library and Cultural Services Department is looking for a Library Security Clerk to provide the highest level of customer service. This individual will provide customer service and will be a main point of contact to visitors.
The ideal candidate will possess experience with working in a library system, pay close attention to detail and have excellent customer service skills that allow them to work within a diverse network of coworkers and patrons. They will also have cash handling experience in addition to a working knowledge of Microsoft Office, including Word, Excel and Outlook.
Locations: Will work primarily at assigned locations below, hours may change based on business need. May be required occasionally to substitute at another Aurora Library location based on staffing needs.
Central Library (14949 E. Alameda Pkwy., Aurora, CO 80012)
Hours will include days, nights, and weekends but will primarily be a Tuesday - Saturday, 9:15 AM - 6:15 PM schedule. Hours are subject to change dependent upon department needs.
The City of Aurora will conduct ongoing screenings of applications on a first come-first serve basis. As soon as we determine we have a qualified pool of applicants, this position may close quickly and without notice.
PRIMARY DUTIES & RESPONSIBILITIES
MINIMUM QUALIFICATIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
Essential Personnel:
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.
14949 E Alameda Pkwy Aurora, Colorado 80012-1563
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
- Make a difference in the lives of real people every day
- Diverse community
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- Light rail station minutes away
- On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
- Access to innovation workspaces
Hiring salary: $18.24 - $22.79/hour
The deadline to submit an application for this position is Sunday, March 2nd, 2025. However, it is subject to close at any time once a qualified pool of applications is obtained.
Department Information
The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community. Please go to www.auroralibrary.org to learn more about the Aurora Public Library.
Library Services Summary
- 7 locations
- Books, CDs, DVDs, magazines
- Database and language learning programs
- Public computers
- Study space
- Printing, faxing and scanning services
- Community events, programs, and activities for all ages
- Aurora History Museum and Historic Sites
- Aurora Fox Arts Center -Theater
- Bicentennial Arts Center
- Art in Public Places collection (over 240 commissioned pieces around the city)
The City of Aurora's Library and Cultural Services Department is looking for a Library Security Clerk to provide the highest level of customer service. This individual will provide customer service and will be a main point of contact to visitors.
The ideal candidate will possess experience with working in a library system, pay close attention to detail and have excellent customer service skills that allow them to work within a diverse network of coworkers and patrons. They will also have cash handling experience in addition to a working knowledge of Microsoft Office, including Word, Excel and Outlook.
Locations: Will work primarily at assigned locations below, hours may change based on business need. May be required occasionally to substitute at another Aurora Library location based on staffing needs.
Central Library (14949 E. Alameda Pkwy., Aurora, CO 80012)
Hours will include days, nights, and weekends but will primarily be a Tuesday - Saturday, 9:15 AM - 6:15 PM schedule. Hours are subject to change dependent upon department needs.
The City of Aurora will conduct ongoing screenings of applications on a first come-first serve basis. As soon as we determine we have a qualified pool of applicants, this position may close quickly and without notice.
PRIMARY DUTIES & RESPONSIBILITIES
- Provides friendly and professional basic library security as well as customer assistance for library service needs.
- Conducts patrols of facilities - both inside and outside. Checks doors and non-public areas to ensure they are secure.
- Assists staff with difficult customers or with other security concerns but does not detain, restrain, or physically touch customers outside of life-threatening situations.
- Consults with Operations Manager as well as supervisory staff for direction on actions to be taken in non-emergency situations.
- Completes incident reports and logs them into the electronic database.
- Works with staff, contract guard services, and/or emergency services to assist in incident investigations as needed.
- Observes or reviews security camera footage as needed.
- Assists with research and programs as needed.
- Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).
- Conducts general office/administrative/clerical tasks as needed.
- Checks book/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system.
- Sorts, processes, shelves, and assists with other general library materials inventory management duties.
- Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
- Operates a cash register, conducts customer payment transactions, maintains a cash drawer as needed.
- Performs additional duties as assigned.
MINIMUM QUALIFICATIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
- High School Diploma or GED
- At least 6 months of direct customer service in retail or service industry setting preferred.
- Library background and security experience are preferred but not required.
- Customer service techniques.
- Routine software/computer systems including the internet.
- Email, word processing, spreadsheets, database input/use.
- Inventory/customer transaction systems.
- Skill in the use of windows-based programs
- Strong customer service skills
- Ability to deal with stressful situations with tact and diplomacy.
- Exercise good judgement in difficult and/or tense situations.
- Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner.
- Tactfully and judiciously implement customer conduct policies.
- Use general office equipment, computers, calculators, and copy/fax machine.
- Perform basic mathematical calculations.
- Follow oral and written instructions.
- Work shifts, including some nights, and weekends.
- Ability to speak Spanish a plus.
- N/A
Essential Personnel:
- When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
- Medium physical work requiring the ability to lift 40 pounds with or without assistance
- Frequent lifting, carrying, walking and standing
- Hand/eye coordination to operate computer keyboard
- Vision to read and interpret reports, documents and other written information
- Frequent speech communication and hearing to maintain communication with employees and citizens
- Works primarily in clean, comfortable environment with shared workstations and equipment.
- Shift work to include days, nights, and weekends.
- Frequently uses computer keyboard and telephone, fax machines, printers and copiers.
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.