Service Writer Job at Midas International, LLC in California
Midas International, LLC, California, MO, United States, 65018
- Bonus based on performance
- Free uniforms
- Paid time off
- Dental insurance
At Midas Clearwater, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are a family-owned and operated Midas franchise, which means marketing support from a great brand and local management. We are looking for Service Consultants who can work independently, while also collaborating with peers. We have a full-service facility and are seeking competent crew members who want to be part of a culture that emphasizes teamwork and a high level of customer satisfaction.
- Handle customer inquiries in person and on the phone
- Convert phone calls to store visits
- Greet customers in a friendly manner upon arrival
- Explain repair needs to customers after determining the cause of the issue
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Prepare, open, maintain, and close repair orders
- Maintain high customer satisfaction standards
- Follow up with customers on the status of their vehicle
- Ensure customer satisfaction through follow-up communications
- Assist with any other duties assigned by Management
- Shop is open Monday - Saturday
- Pay is hourly with bonus incentives
- Minimum 1 year Service Advisor experience
- ROWriter software experience preferred but not required
- Excellent communication and customer service skills
- Ability to understand and relate technical issues from non-technical customer descriptions
- Bilingual a plus, but not required
- High School Diploma or equivalent
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.