Midas CLEARWATER 3722 is hiring: Service Writer in Clearwater

Benefits:

1. Bonus based on performance
2. Free uniforms
3. Paid time off
4. Dental insurance

At Midas Clearwater, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are a family-owned and operated Midas franchise, which means marketing support from a great brand and local management. We are looking for Service Consultants who are able to work independently of others while also being able to work collaboratively with peers. We have a full-service facility and are looking for competent crew members who want to be part of a culture that includes being part of a team that achieves a high level of customer satisfaction.

Duties/Responsibilities:

1. Handle customer inquiries in person and on the phone
2. Phone skills include converting phone calls to store visits
3. Greet customers in a friendly manner when they arrive
4. Once the cause of the issue is determined, explain to the customer the necessary repairs
5. Communicate frequently with technicians and parts associates to ensure timely completion of work
6. Prepare, open, maintain, and close repair orders
7. Maintain high customer satisfaction standards
8. Follow up with customers on the status of their vehicle
9. Follow up with customers to ensure satisfaction
10. Assist with any other duties assigned by Management

Shop is open Monday - Saturday. Pay is hourly with bonus incentives.

Required Skills/Abilities:

1. Minimum 1 year Service Advisor experience
2. ROWriter software experience preferred but not required
3. Excellent communication and customer service skills
4. The ability to understand and relate technical issues to the service team from customers' non-technical descriptions
5. Bilingual a plus, but not required

Education and Experience:

1. High School Diploma or equivalent

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.