Thomson Reuters Holdings Inc is hiring: Senior UX Content Designer in Ann Arbor

Senior UX Content Designer

About the Product Content Design Team

Join our new Global Design organization as we work to transform Thomson Reuters software products into market-leading cloud applications and further develop our digital landscape. We are moving fast, are customer obsessed, and are re-imagining our business by focusing on the unique needs of individual industries and users.

Are you someone who loves the challenge of turning complex products, problems, and constraints into elegant solutions that meet users' needs?

Our team promotes an agile, collaborative, supportive environment where diverse thinking and innovative approaches to content and experimentation are welcomed and encouraged. Our work focuses on a breadth of transformational efforts across a large product and digital portfolio as we work together to deliver on the promise of making it easy for our customers to do business with Thomson Reuters and manage their business using our applications.

About The Role

UX Content Designers craft clear, consistent, succinct language for Thomson Reuters' product and digital experiences. This is a highly collaborative role that will partner closely with UX designers and researchers, product teams, leadership, development, accessibility specialists, and more to create user-centered experiences.

As a Senior UX Content Designer, you will:

1. Drive end-to-end UXC solutions within our product or digital space.
2. Help define users' needs/problems and influence the overall solution with a UXCD approach.
3. Mentor/coach Junior and Mid UXCD resources.
4. Execute efficiently, effectively, and independently; addressing any issues that arise.
5. Be able to work in a sometimes ambiguous space and use data and foundational UX knowledge to influence decisions and problem solve.
6. Think critically – not just about the right words for an experience, but about the right experience for words.
7. Demonstrate the critical influence of words and visual language across design, research, product, and development teams.
8. Help educate the organization about the importance of UX content/design/research-thinking habits and the impact of cross-team engagement on user experience outcomes.
9. Help build foundational processes, standards, metrics definition, and engagement protocols that facilitate top-value partnerships across UX, product, and development teams.
10. Extend UX content writing skills into UX content organization through design system, mapping, taxonomy thinking, and outputs.

About You

1. Participate in content strategy efforts, such as contributing UX content excellence to the organization's larger design system.
2. Audit product lines or digital experiences for areas of UX content opportunity.
3. Define and evolve voice and tone elements for both disparate and experientially connected products.
4. Help team members and partners align to processes around road mapping, asset storage, design system, and work management tools.
5. Identify gaps, and their solutions, within and across team processes.
6. Lead empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research.
7. Prepare work for, and lead, cross-content/cross-UX ideation workshops and training sessions.
8. Quickly learn the intricacies of relevant Thomson Reuters products and audiences.
9. Be customer obsessed - Advocate for customers during product prioritization.
10. Have a growth mindset by thriving on challenges and viewing failures as a springboard for growth.

Qualifications:

10+ years progressive professional experience including 6-8 combined years of UX writing/content design, including some for a complex software product offering (cloud, app, or web).

Detail-oriented excellence, able to ensure consistent, considered outputs internally and for customers.

Expert understanding of current design thinking.