Confirmed360
About Confirmed360:
Confirmed360 is a leading premium entertainment provider operating across music, sports, entertainment, hospitality, and film & television. We create unforgettable moments for our high-profile clients by curating unparalleled access to world-class events and experiences.
We are seeking a CRM Marketing Manager to join our dynamic marketing team. This individual will report to the Director of Marketing and play a key role in developing and executing CRM strategies that enhance customer engagement, retention, and loyalty. The role will operate across all entities of Confirmed360, including Granted.
Key Responsibilities:
Develop and Implement CRM Strategies:
Design and execute comprehensive CRM strategies to enhance customer engagement and loyalty across all Confirmed360 entities. Manage CRM Platforms:
Oversee the utilization of Klaviyo for email marketing and SMS campaigns, ensuring seamless integration and optimal performance. Salesforce Integration:
Collaborate with the sales and Product teams to ensure effective integration and utilization of Salesforce for customer relationship management. SMS Marketing:
Develop and execute SMS marketing campaigns to effectively reach and engage our audience. Data Analysis:
Analyze customer data to gain insights into behavior and preferences, informing targeted marketing initiatives. Campaign Management:
Plan, execute, and monitor CRM campaigns, including email and SMS, ensuring alignment with marketing objectives and brand guidelines. Performance Reporting:
Track and report on CRM campaign performance, providing insights and recommendations for continuous improvement. Cross-Functional Collaboration:
Work closely with marketing, sales, partnerships, and product teams to ensure cohesive messaging and a unified customer experience. Qualifications and Skills: 3-5 years of experience in CRM management, preferably within the entertainment, sports, music, or film & television industry. Demonstrated expertise in Klaviyo for email and SMS marketing, with a solid understanding of Salesforce CRM. Strong ability to analyze customer data and campaign performance metrics to inform strategy. Proven ability to manage multiple projects simultaneously, meeting deadlines in a fast-paced environment. Excellent written and verbal communication skills, with a keen eye for detail. A passion for the music, sports, and premium events industry is a plus. What We Offer: A dynamic and creative work environment with opportunities to work on high-profile projects. Competitive salary and benefits package. Professional growth and development opportunities within a fast-growing company. A chance to collaborate with industry leaders in music, sports, and luxury experiences. If you're a talented and enthusiastic CRM Marketing professional ready to make your mark in the live events space, we'd love to hear from you! Confirmed360 is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Annual Salary Range: $75K-$80K
Design and execute comprehensive CRM strategies to enhance customer engagement and loyalty across all Confirmed360 entities. Manage CRM Platforms:
Oversee the utilization of Klaviyo for email marketing and SMS campaigns, ensuring seamless integration and optimal performance. Salesforce Integration:
Collaborate with the sales and Product teams to ensure effective integration and utilization of Salesforce for customer relationship management. SMS Marketing:
Develop and execute SMS marketing campaigns to effectively reach and engage our audience. Data Analysis:
Analyze customer data to gain insights into behavior and preferences, informing targeted marketing initiatives. Campaign Management:
Plan, execute, and monitor CRM campaigns, including email and SMS, ensuring alignment with marketing objectives and brand guidelines. Performance Reporting:
Track and report on CRM campaign performance, providing insights and recommendations for continuous improvement. Cross-Functional Collaboration:
Work closely with marketing, sales, partnerships, and product teams to ensure cohesive messaging and a unified customer experience. Qualifications and Skills: 3-5 years of experience in CRM management, preferably within the entertainment, sports, music, or film & television industry. Demonstrated expertise in Klaviyo for email and SMS marketing, with a solid understanding of Salesforce CRM. Strong ability to analyze customer data and campaign performance metrics to inform strategy. Proven ability to manage multiple projects simultaneously, meeting deadlines in a fast-paced environment. Excellent written and verbal communication skills, with a keen eye for detail. A passion for the music, sports, and premium events industry is a plus. What We Offer: A dynamic and creative work environment with opportunities to work on high-profile projects. Competitive salary and benefits package. Professional growth and development opportunities within a fast-growing company. A chance to collaborate with industry leaders in music, sports, and luxury experiences. If you're a talented and enthusiastic CRM Marketing professional ready to make your mark in the live events space, we'd love to hear from you! Confirmed360 is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Annual Salary Range: $75K-$80K