Description
SAIC is seeking a highly skilled and experienced User Experience (UX) Lead for our SCITES 2 Task Order. The UX Lead will be responsible for the overall user experience across the entirety of the SCITES 2 Task Order, focusing on defining and extracting operationally relevant, proactive insights from both technical and human-based sensors. The UX Lead will drive continuous awareness and understanding of the DAO SOUTHCOM user environment to ensure seamless and integrated digital experiences. A current Secret clearance is required for this position.
Responsibilities:
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Overall UX Accountability: Oversee and manage the user experience across the SCITES 2 Task Order.
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Insight Extraction: Define and extract proactive, operationally relevant insights from both technical and human-based sensors.
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User Environment Awareness: Drive continuous awareness and understanding of the DAO SOUTHCOM user environment.
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Digital Experience Integration: Create seamless and integrated digital experiences that meet the needs and requests of users.
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Intuitive and Adaptive UX: Provide an intuitive and adaptive user experience that enhances user satisfaction.
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Data-Driven Methodologies: Employ data-driven methodologies to create a positive, customer-centric experience across the organization.
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Incident Management: Oversee incident management processes to ensure quick resolution and minimal impact on users.
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Process Improvement: Identify and implement process improvements to enhance user performance and experience.
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Proactive User Engagement: Utilize data to proactively engage end users and address their needs and concerns.
Qualifications
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Clearance: Must possess a current Secret clearance.
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Experience: Extensive experience in creating seamless and integrated digital experiences, providing intuitive and adaptive user experiences, and employing data-driven methodologies.
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Knowledge: In-depth understanding of user experience principles and best practices.
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Skills:
o Strong analytical and problem-solving abilities.
o Excellent written and verbal communication skills.
o Proven ability to manage and execute complex UX projects.
o Strong leadership and team management skills.
o Proficiency in UX design tools and methodologies.
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Education: Bachelor's degree in a related field (e.g., Cybersecurity, Information Technology, Systems Engineering). Advanced degree preferred. & 18+ years of experience.
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Preferred Qualifications:
o Experience with DAO SOUTHCOM or similar organizations.
o Prior experience in incident management, process improvement, and user performance enhancement.
o Certifications in relevant areas such as UX Design, Human-Centered Design, or similar fields.
- Working Conditions:
o Ability to work in a fast-paced and dynamic environment.
o Occasional travel may be required to support mission objectives.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2501768
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability