Saic
Description
SAIC is seeking a highly skilled and experienced User Experience (UX) Lead for our SCITES 2 Task Order. The UX Lead will be responsible for the overall user experience across the entirety of the SCITES 2 Task Order, focusing on defining and extracting operationally relevant, proactive insights from both technical and human-based sensors. The UX Lead will drive continuous awareness and understanding of the DAO SOUTHCOM user environment to ensure seamless and integrated digital experiences. A current Secret clearance is required for this position.
Responsibilities:
- Overall UX Accountability: Oversee and manage the user experience across the SCITES 2 Task Order.
- Insight Extraction: Define and extract proactive, operationally relevant insights from both technical and human-based sensors.
- User Environment Awareness: Drive continuous awareness and understanding of the DAO SOUTHCOM user environment.
- Digital Experience Integration: Create seamless and integrated digital experiences that meet the needs and requests of users.
- Intuitive and Adaptive UX: Provide an intuitive and adaptive user experience that enhances user satisfaction.
- Data-Driven Methodologies: Employ data-driven methodologies to create a positive, customer-centric experience across the organization.
- Incident Management: Oversee incident management processes to ensure quick resolution and minimal impact on users.
- Process Improvement: Identify and implement process improvements to enhance user performance and experience.
- Proactive User Engagement: Utilize data to proactively engage end users and address their needs and concerns.
Qualifications:
- Clearance: Must possess a current Secret clearance.
- Experience: Extensive experience in creating seamless and integrated digital experiences, providing intuitive and adaptive user experiences, and employing data-driven methodologies.
- Knowledge: In-depth understanding of user experience principles and best practices.
- Skills:
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Proven ability to manage and execute complex UX projects.
- Strong leadership and team management skills.
- Proficiency in UX design tools and methodologies.
- Education: Bachelor's degree in a related field (e.g., Cybersecurity, Information Technology, Systems Engineering). Advanced degree preferred and 18+ years of experience.
Preferred Qualifications:
- Experience with DAO SOUTHCOM or similar organizations.
- Prior experience in incident management, process improvement, and user performance enhancement.
- Certifications in relevant areas such as UX Design, Human-Centered Design, or similar fields.
Working Conditions:
- Ability to work in a fast-paced and dynamic environment.
- Occasional travel may be required to support mission objectives.