Library Circulation Assistant Job at Craven Community College in New Bern

The Library Circulation Assistant is responsible for providing administrative and operational support at the library’s information desk. This position performs a full range of library duties including circulating and organizing materials, providing information and assistance to patrons, and serving as the first line of library communication for phone, virtual, and walk-in support.

Responsibilities

• Provides excellent customer service and assistance to internal and external patrons through walk-in, telephone and virtual support.
• Performs opening duties for the department; may occasionally perform closing duties.
• Provides general clerical support to the department; sorts and distributes mail, prepares a variety of reports, monitors and updates library reservation calendars.
• Performs library duties at the information desk including circulating materials, registering and maintaining accounts, answering patron questions, and shelving materials.
• Creates and rotates displays, flyers, and information promoting library services.
• Serves as the Interlibrary Loan (ILL) contact; processes requests, updates records; communicates with patrons and libraries regarding all ILL matters.
• Maintains accurate records of overdue materials, fines and fees; corresponds with patrons to resolve issues; flags delinquent user records in the College’s records management system.
• Conducts library tours to showcase library services and facilities.
• Processes library fines and fees; receipts money daily.
• Regularly records and submits desk and circulation statistics for the department.
• Maintains supply inventory and performs requisition requests to order supplies and other library materials.
• Participates in the coordination and completion of special projects and events in support of the library.
• Participates in appropriate committees and task forces as assigned.
• Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals.

Minimum Requirements

Associate's degree from a regionally accredited institution of higher learning.
One (1) year full-time professional work experience in customer service.

Preferred

Bachelor's degree in library/information science, liberal arts or related field from a regionally accredited institution of higher learning.
Academic library experience.

Knowledge

• Operational practices, services and resources in an academic library.
• Library best practices for instruction and student support.
• Intermediate knowledge of standard office procedures.
• Intermediate knowledge of record keeping, account management, and database records.
• Public relations and customer service practices.

Skills

• Proficient in database searching, information literacy, and basic research strategies.
• Proficient with library related programs, Microsoft Office, and digital technologies.
• Effective verbal, listening and written communications skills.
• Attention to detail and high level of accuracy.
• Works effectively in a team environment with a customer service focus.

Abilities

• Ability to record, compile, analyze and summarize data.
• Ability to analyze situations and exercise sound judgment in making decisions.
• Ability to display tact and poise at all times.
• Ability to prepare and maintain required reports and records.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to handle confidential information with absolute discretion.
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels.