Senior Video Specialist Job at Open Exchange Inc in Boston

Job Scope:

• The primary responsibility of this high visibility position is to provide Video Bridge Operations and white glove customer service and support to OpenExchange video conferencing customers.
• Customers include C-suite executives, Wall Street investment banks and investment managers from around the world.
• Meetings can be point-to-point or multi-point with up to 20 different endpoints, using various video technologies.

Responsibilities:

• Manage all video conference coordination from pre-testing client sites to providing real-time meeting assistance.
• Act as a Video Bridge Operator, attend and moderate client meetings.
• Work closely with relationship managers to ensure virtual meetings are executed smoothly.
• Communicate with OpenExchange (OE) management and service team on customer issues and concerns.
• Maintain customer details in our CRM systems.
• Other duties as assigned according to business line and regional attributes

Qualifications:

Education:

Years of Experience:

Desired Skills:

• Must be able to work Hong Kong Hours
• Fluent in Cantonese
• High level of professionalism and integrity
• Proven ability to work in teams, as well as work independently with little supervision
• Exceptional customer service skills
• Ability to multi-task on numerous projects at a time
• Strong written, verbal and interpersonal skills.
• Excellent problem solving skills
• Flexible schedule (this job involves supporting clients across many time zones)
• Professional attitude and appearance

Technical Skills:

• Familiarity with conference control software like Codian MCU and/or Cisco TelePresence Management Suite (TMS)
• Technical knowledge of video conference systems such as Cisco/Tandberg, Polycom, LifeSize, Lync (Business Skype)
• Knowledge of Bridging, MCU as well as SIP and H.323 video conferencing protocols and other audio and video technologies used to support conference operations
• Experience with Zoom, WebEx, MS Teams and/or other video conferencing platforms
• Experience with MS Office applications (Excel), Google Apps and Salesforce.com

Company Information:

OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable the vital daily communications of the financial services and professional investment industry and its clients with advanced one-to-one, one-to-many, and many-to-many video technologies, tools and services. OpenExchange currently has operations in Boston, New York, London, and Hong Kong.