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Job Description
UX Producer
Are you passionate about delivering the best experiences to customers? Do you know how to motivate others to execute against critical initiatives? Are you excellent at aligning and enabling teams to deliver customer value? Come and join the Thomson Reuters UX Producer team as we grow and transform Thomson Reuters into a user-focused, customer-obsessed organization. We aren’t just changing the way customers engage with us; we are transforming and re-imagining our business.
Role Summary
To accomplish this, we are hiring curious, smart, self-driven UX producers and teammates who love the challenge of turning complex problems and constraints into elegant solutions that meet our users’ needs. Our work focuses on a large portfolio of end-to-end transformational experiences and products as we work together to deliver on the promise of making it easy to do business with Thomson Reuters and to use Thomson Reuters products. We are seeking a UX Producer to manage and facilitate the end-to-end activities that will orchestrate the success of UX designers, information architects, writers, researchers, and accessibility specialists. In this role, you will be a trusted, respected partner that works closely with design leaders, product management, and engineering partners to help drive the successful completion of projects for products servicing our Tax, Corporates, and Legal professionals.
About The Role
As a UX Producer, you will:
- Collaborate with UX, Engineering, and Product Management (PM) teams to ensure scope, priorities, and interdependencies are understood and planned for.
- Partner with UX Lead(s)/Strategists to create and communicate the UX roadmap.
- Ensure top-level UX milestones are met and work items are estimated and delivered.
- Anticipate bottlenecks or obstacles, provide escalation management, and articulate risks, trade-offs, and recommend prioritization based on a balance of business needs, technical constraints, and customer impact.
- Drive project progress through scheduling and facilitating all applicable meetings and workshops.
- Create, maintain, and disseminate project information to stakeholders and senior management.
- Establish communication channels, meeting cadence, reporting/status updates, and process with internal UX team, key stakeholders, and senior leadership.
- Ensure the team has access and transparency to all UX project details.
- Partner with teams to create an environment of trust by establishing a feedback loop to improve how we work.
- Proactively seek clarification where there is ambiguity within the project.
- Advocate for a customer-obsessed approach by understanding key user scenarios to help influence priorities with product partners.
- Support the development of UX best practices and advocate for reusable design patterns and guidelines.
- Put repeatable processes in place that help us plan and manage multiple parallel projects and run our business.
- Seek opportunities to make improvements to larger team efficiency, process, and deliverable quality.
About You
You’re a fit for this role if you have:
Basic Qualifications
- Bachelor’s degree or equivalent experience.
- 5+ years of project or program management experience.
- Expert in Microsoft Excel, Word, PowerPoint, Project (or equivalent application).
- Experience working with Azure DevOps, JIRA, or equivalent project management tools.
- Demonstrated execution of project management methodology.
- Knowledge of SDLC in waterfall and Agile projects.
- UX Design certification or demonstrated understanding of UX roles, function, and process.
- Ability to facilitate UX workshops including design sprints and sessions to determine user personas and problem statements.
- Strong written and verbal communication skills including the ability to tailor program updates and approach to audiences of all levels.
- Ability to manage multiple projects and competing requests simultaneously and under high pressure and tight deadlines.
- Ability to partner effectively in a highly matrixed organization.
Preferred Qualifications
- Project management or Agile certification (e.g. Certified ScrumMaster, Professional ScrumMaster, PMP, PMI-ACP or similar).
- Product development, web, mobile, or multi-channel experience.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; retirement, savings, tuition reimbursement, and employee incentive programs.
- Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
- Social Impact: Employee-driven Business Resource Groups; two paid volunteer days annually.
- Purpose Driven Work: We help uphold the rule of law, turn the wheels of commerce, and provide trusted, unbiased information to people all over the world.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900.
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