Anne Arundel Workforce Development Corporation is hiring: Audio Visual Support T

Audio Visual Support Technician

Application Deadline: 3 May 2025

Department: IT

Employment Type: Full Time

Location: North County

Compensation: $65,000 - $75,000 / year

Description

Work Schedule: Onsite- Washington DC Metro Area, Full Time

We are looking for an AV Support Technician to provide technical assistance, troubleshoot issues, and maintain AV systems for clients and end-users. The ideal candidate will have hands-on experience in AV troubleshooting and customer support.

Key Responsibilities

1. Provide on-site and remote technical support for AV systems.
2. Troubleshoot and resolve AV hardware, software, and network issues.
3. Assist with system installations, configurations, and routine maintenance.
4. Work closely with clients and end-users to ensure system functionality.
5. Maintain records of support requests, resolutions, and service reports.
6. Stay updated on AV technologies and best practices.
7. Must use their own vehicle or mode of transportation for travel to assigned locations.
8. This position is full-time to support the same customer; however, if support is needed for another customer, travel expenses will be reimbursed.

Basic Qualifications

1. Experience in AV troubleshooting and technical support.
2. Familiarity with AV control systems, video conferencing, and networking.
3. Strong customer service and communication skills.
4. Ability to diagnose and resolve AV issues efficiently.

Technical Skills

1. Proficiency in troubleshooting AV systems, including diagnosing and resolving common issues under tight deadlines, especially during live events.
2. Ability to follow installation and system configuration procedures, working under the direction of senior engineers to deliver high-quality AV experiences.
3. Documentation skills to accurately track system configurations, maintenance schedules, and equipment logs.

Soft Skills

1. Strong desire to continuously learn and grow in the AV field, with a focus on up-to-date knowledge of emerging technologies and industry standards.
2. Excellent interpersonal skills, with the ability to work collaboratively within a team and provide guidance to staff during event preparation and execution.
3. Critical thinking and problem-solving abilities, especially in high-pressure situations such as live events.
4. Attention to detail in system setup, configuration, and operation, ensuring optimal performance and compliance with safety standards.
5. Adaptability to handle a variety of tasks and manage multiple priorities, particularly in a fast-paced, high-stakes environment.

Certifications

1. Preferred certifications: Avixa Certified Technology Specialist (CTS).
2. Demonstrated interest in professional development, with a proactive approach to acquiring new certifications and staying current on industry advancements.
3. Experience managing components of larger projects, including coordination with cross-functional teams and adherence to project timelines.