Automata
Level:
5 Salary band:
$100,000-$120,000 Bonus: 10% performance-based, discretionary
The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Location:
Hybrid - work in our Cambridge, MA office up to 3x/wk Technical Product Content Manager – Build the Knowledge Engine Empowering Automata Customers Join Automata: Revolutionizing Life Sciences Through Automation At
Automata , we are transforming how scientists work. Our mission?
To make automation accessible to every lab in the world.
From
drug discovery to diagnostics and synthetic biology , we empower scientists with cutting-edge automation solutions that accelerate breakthroughs and redefine the future of life sciences. But we’re more than just a company building automation tools. We are a team of
innovators, engineers, and storytellers , united by a passion for
simplifying complexity
and making high-tech solutions
intuitive, accessible, and scalable . Our
LINQ platform
combines robotics and software to streamline lab workflows, allowing researchers to focus on what matters most:
pioneering the discoveries that change lives. Now, we’re looking for a
Technical Product Content Manager
to
empower every user of LINQ to master their automation workflows—quickly, effortlessly, and with full confidence. Why This Role is a Game-Changer
Knowledge is Power—And You’ll Shape How It’s Delivered
The
LINQ Workcell
is a sophisticated system, designed to
redefine lab automation . But even the most powerful technology is only as effective as its users' ability to operate it. This role exists to
eliminate friction, accelerate adoption, and ensure that every user—no matter their expertise—can leverage LINQ to its full potential. Automate the Learning Curve
Life sciences automation is evolving
faster than ever , and our content systems need to keep up. You’ll
blend content strategy, automation, and in-product knowledge delivery
to ensure that
learning is intuitive, documentation is effortless, and user satisfaction is sky-high . Scale Your Impact Globally
Your work will
directly impact scientists, researchers, and lab operators throughout North America and the EU —helping them navigate complex automation systems with clarity and ease. By building
scalable, intelligent knowledge frameworks , you’ll
bridge the gap between cutting-edge technology and human understanding . Your Mission: Build a World-Class Knowledge Ecosystem In this role, you will be responsible for creating and delivering
next-generation product content , ensuring that
users can operate LINQ workcells with confidence—anytime, anywhere. Your Core Responsibilities
Content Creation & Management (30%) Develop
clear, concise, and engaging documentation , including
user guides, FAQs, API references, and troubleshooting resources .
Ensure content is
tailored to different user personas , from lab technicians to automation engineers.
Knowledge Management (20%) Architect
intelligent knowledge repositories
with structured
taxonomy, tagging, and governance frameworks .
Ensure
information is easily searchable, logically organized, and continuously optimized
based on usage data.
Automation & In-Product Content Delivery (20%) Implement
AI-powered, automated content generation tools
to keep documentation up to date
at scale .
Integrate
contextual in-app help and knowledge systems
to provide internal and external users with answers
precisely when they need them .
Quality Assurance & Optimization (15%) Establish key performance metrics and OKRs to ensure systems are meeting expectations and delivering value.
Establish
high editorial standards
to maintain
accuracy, clarity, and relevance
across all documentation.
Regularly audit and update knowledge resources to
reflect product advancements and user feedback .
User Engagement & Continuous Improvement (15%) Proactively gather and analyze
user feedback, support tickets, and content performance metrics .
Continuously refine
content strategy
to improve user
understanding, retention, and overall satisfaction .
What We’re Looking For
Clear, detail-oriented writing style , with the ability to translate complex technical concepts into
simple, actionable guidance .
Experience designing and managing automated content generation systems —you know how to scale documentation
without sacrificing quality .
Expertise in in-app content serving platforms —you understand how to deliver knowledge in the
right place, at the right time .
A strategic, systems-thinking mindset —you can architect
highly scalable content frameworks
that drive long-term success.
Bonus Points for:
Experience in
life sciences, biotech, or other technical/scientific industries . Background in
UX writing, instructional design, or technical education . Familiarity with
AI-driven content automation, chatbots, or interactive help systems . Why Automata? At Automata, we’re
not just innovating in lab automation—we’re building an entirely new way for scientists to interact with technology . And that starts with
you . Shape the knowledge engine that powers life sciences automation. Work at the cutting edge of AI, automation, and content strategy. Join a high-growth company that invests in your career. Make a global impact by empowering scientists to do their best work. Are You Ready to Build the Future of Knowledge Automation? If you’re passionate about
scaling knowledge, eliminating complexity, and making high-tech automation systems accessible to all , we’d love to hear from you. Apply today and be part of something transformational. US team benefits:
Healthcare ???? Competitive healthcare for you and your family 401k We offer a 401(k) retirement savings plan Well-being budget Invest in your own well-being, personal growth, and hobbies Holiday 30 days + 12 public holidays Additional leave days Time off for dependents, 'Me days', birthdays and volunteering days off Birthday trees Planting a tree for every employee on their birthday, every year Paid sick leave 10 days paid sick leave to stay home and focus on rest and recovery Mental health support Access the therapy for you and your family throughSpill Career progression frameworks Each department & discipline has a progression framework
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
#J-18808-Ljbffr
5 Salary band:
$100,000-$120,000 Bonus: 10% performance-based, discretionary
The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Location:
Hybrid - work in our Cambridge, MA office up to 3x/wk Technical Product Content Manager – Build the Knowledge Engine Empowering Automata Customers Join Automata: Revolutionizing Life Sciences Through Automation At
Automata , we are transforming how scientists work. Our mission?
To make automation accessible to every lab in the world.
From
drug discovery to diagnostics and synthetic biology , we empower scientists with cutting-edge automation solutions that accelerate breakthroughs and redefine the future of life sciences. But we’re more than just a company building automation tools. We are a team of
innovators, engineers, and storytellers , united by a passion for
simplifying complexity
and making high-tech solutions
intuitive, accessible, and scalable . Our
LINQ platform
combines robotics and software to streamline lab workflows, allowing researchers to focus on what matters most:
pioneering the discoveries that change lives. Now, we’re looking for a
Technical Product Content Manager
to
empower every user of LINQ to master their automation workflows—quickly, effortlessly, and with full confidence. Why This Role is a Game-Changer
Knowledge is Power—And You’ll Shape How It’s Delivered
The
LINQ Workcell
is a sophisticated system, designed to
redefine lab automation . But even the most powerful technology is only as effective as its users' ability to operate it. This role exists to
eliminate friction, accelerate adoption, and ensure that every user—no matter their expertise—can leverage LINQ to its full potential. Automate the Learning Curve
Life sciences automation is evolving
faster than ever , and our content systems need to keep up. You’ll
blend content strategy, automation, and in-product knowledge delivery
to ensure that
learning is intuitive, documentation is effortless, and user satisfaction is sky-high . Scale Your Impact Globally
Your work will
directly impact scientists, researchers, and lab operators throughout North America and the EU —helping them navigate complex automation systems with clarity and ease. By building
scalable, intelligent knowledge frameworks , you’ll
bridge the gap between cutting-edge technology and human understanding . Your Mission: Build a World-Class Knowledge Ecosystem In this role, you will be responsible for creating and delivering
next-generation product content , ensuring that
users can operate LINQ workcells with confidence—anytime, anywhere. Your Core Responsibilities
Content Creation & Management (30%) Develop
clear, concise, and engaging documentation , including
user guides, FAQs, API references, and troubleshooting resources .
Ensure content is
tailored to different user personas , from lab technicians to automation engineers.
Knowledge Management (20%) Architect
intelligent knowledge repositories
with structured
taxonomy, tagging, and governance frameworks .
Ensure
information is easily searchable, logically organized, and continuously optimized
based on usage data.
Automation & In-Product Content Delivery (20%) Implement
AI-powered, automated content generation tools
to keep documentation up to date
at scale .
Integrate
contextual in-app help and knowledge systems
to provide internal and external users with answers
precisely when they need them .
Quality Assurance & Optimization (15%) Establish key performance metrics and OKRs to ensure systems are meeting expectations and delivering value.
Establish
high editorial standards
to maintain
accuracy, clarity, and relevance
across all documentation.
Regularly audit and update knowledge resources to
reflect product advancements and user feedback .
User Engagement & Continuous Improvement (15%) Proactively gather and analyze
user feedback, support tickets, and content performance metrics .
Continuously refine
content strategy
to improve user
understanding, retention, and overall satisfaction .
What We’re Looking For
Clear, detail-oriented writing style , with the ability to translate complex technical concepts into
simple, actionable guidance .
Experience designing and managing automated content generation systems —you know how to scale documentation
without sacrificing quality .
Expertise in in-app content serving platforms —you understand how to deliver knowledge in the
right place, at the right time .
A strategic, systems-thinking mindset —you can architect
highly scalable content frameworks
that drive long-term success.
Bonus Points for:
Experience in
life sciences, biotech, or other technical/scientific industries . Background in
UX writing, instructional design, or technical education . Familiarity with
AI-driven content automation, chatbots, or interactive help systems . Why Automata? At Automata, we’re
not just innovating in lab automation—we’re building an entirely new way for scientists to interact with technology . And that starts with
you . Shape the knowledge engine that powers life sciences automation. Work at the cutting edge of AI, automation, and content strategy. Join a high-growth company that invests in your career. Make a global impact by empowering scientists to do their best work. Are You Ready to Build the Future of Knowledge Automation? If you’re passionate about
scaling knowledge, eliminating complexity, and making high-tech automation systems accessible to all , we’d love to hear from you. Apply today and be part of something transformational. US team benefits:
Healthcare ???? Competitive healthcare for you and your family 401k We offer a 401(k) retirement savings plan Well-being budget Invest in your own well-being, personal growth, and hobbies Holiday 30 days + 12 public holidays Additional leave days Time off for dependents, 'Me days', birthdays and volunteering days off Birthday trees Planting a tree for every employee on their birthday, every year Paid sick leave 10 days paid sick leave to stay home and focus on rest and recovery Mental health support Access the therapy for you and your family throughSpill Career progression frameworks Each department & discipline has a progression framework
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
#J-18808-Ljbffr